jonathan lourie kensington palace gardens

4. Remove an address. The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. You can also use your UPS Delivery Notice number online to request a hold on eligible packages. You will also be responsible for paying any applicable taxes relating to your purchases. At the bottom, click Trash . This way, if the package is lost or delivered to the wrong address, then the shipper can have proof that it was delivered to a specific address. BBB Business Profiles generally cover a three-year reporting period. Purchases - GeneralYou must supply the required Payment Method and/or other personal information in order to complete your purchase.Upon your payment in full, you shall be entitled to the tickets you have purchased. Event Changes We act on behalf of a seller (our Client) when selling Primary tickets. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Open an account to save 30% off FedEx Express, access time-saving tools, and more! I live in ******, **., over **** miles away. After that, the package will be returned to the sender. Depending on the situation, you may need to contact the sender of the package to confirm the change. E-mail address is required to create an account. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. When does will call open and close? *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. See details. Holder understands and agrees that there are certain risks of injury, illness and/or death of entering the venue and/or attending the event, including, without limitation, objects flying into the spectator area during an event, special effects at an event, acts or omissions of other spectators and risks related to to the novel coronavirus SARS-CoV-2 and any resulting disease (together with any mutation, adaptation or variation thereof, COVID-19). If we deem, in our sole discretion, that a listing, transfer and/or transaction violates the law, this Agreement or the terms and conditions or other rules of our Client, we may cancel such listing, transfer and/or transaction. You understand that you must comply with all applicable laws associated with the sale or purchase of tickets or the use of the Service, and for complying with all applicable ticket resale laws. It is important for businesses to have a process in place to be able to easily handle customer requests for delivery changes as it can be an important part of providing a satisfactory customer service experience. Therefore, the ultimate responsibility of a package being delivered to the wrong address lies with the shipper or sender. See the picture attached I shows the charge and the date. I requested a refund for my ticket due to **** application. I used the wrong email address for my e-tickets. AXS is not able to specify the exact date of delivery for each event, so please allow as much time as possible for your tickets to arrive. I am sorry that your package was received with the wristbands missing it is truly unfortunate. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below.If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. As a matter of policy, BBB does not endorse any product, service or business. How do I update my personal information? - AXS Help Center Occasionally, we receive incorrect billing or Payment Method information for an order that can delay processing and delivery. If a customer does not complete their purchase, previously locked tickets and/or parking rights are released and made available for purchase. You can also submit a Help Request Form on their website at www. *Sometimes, shippers restrict change delivery options based on package contents. Events may be postponed or canceled for a variety of reasons. Shipping information, if any, is provided at checkout. If any Holder does not comply with any laws, mandates, health orders or directives, promoter or venue terms, conditions or rules, then the promoter or venue operator may refuse admission or require any Holder to leave the venue and you/Holder will not be entitled to a refund. Postal Service. You may be asked to provide your account information or order details when initiating the chat session, so make sure to have these details ready when contacting the representative. If you have not received your tickets five (5) days before the event for which you purchased, please contact us at [emailprotected] or 1-888-929-7849. Create an AXS Coachella Fan account now or update your current AXS information here. UPS will generally attempt to deliver a package three times before returning it to the sender. Be sure to keep the tracking information of the returned package in case the sender contacts you with any questions. Coachella Valley Music and Arts Festival If the sender is willing to do so, they can log into the UPS portal to update the address associated with the package. Required fields are marked *. Through the website, log in to your account, locate the package you need to reroute and select Change Delivery. AXS is not the seller of Resale tickets and will be acting only on the sellers behalf when offering Resale tickets on the Service. Your email address will not be published. By clicking Next, you agree to the AXS.com Terms and Conditions. If you sell or transfer tickets, you are responsible for ensuring that your transactions do not violate any applicable law, or any rules or restrictions placed on the ticket and disclosed to you at the time of purchase. Get answers to product and service FAQs quickly, without having to make a call. At first, they needed the last 4 digits of the credit card I used. Unfortunately this decision was not made by AXS, as AXS is solely a ticket Vendor. If the amount that you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on the Service or otherwise communicated to you, or if you are able to order tickets before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. I have sent the company numerous emails on an approximate date Id receive the tickets on. Rent/Renew a PO Box. If the tickets are limited as described in, If there is an error in the pricing of a ticket offered for sale through our Service, we may cancel any listing, transfer and/or transaction all as more fully described in. After I gave them this information, I havent heard anything back in over a week. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_2',175,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_3',175,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0_1');.box-3-multi-175{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}However, depending on the order and your contract with UPS, you may have the opportunity to intercept the package and forward it to a different address. Total was #****. You can access the help page through the main page and then look for the Chat with a Representative option. By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). If the recipient is not home, the driver will look for a safe place to leave the package, such as a porch, garage, or with a neighbour. This can be found on their website, specifically the Help page. PROMOTION RESTRICTIONS. Terms and conditions of sites linked to by or from the Service may vary by site. Thank you for your time and patience. Additionally, you may incur additional charges, such as a fee if a package needs to be returned to the sender or a fee to redirect the package to the new address. Information sent to the email address you provide will be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as junk or spam., Assumption of Risk, Waiver & Limitation of Liability. AXS was solely the method of delivery in this matter. Set or change your delivery address - Google Shopping Help On the third delivery attempt, the driver will leave a Delivery Change Request form at the address. Some account services require a fee to make changes to the delivery address. Signing up is free, and you can choose between two levels of membership. We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service. I will not be using either Stubhub or AXS ever again. Once you report the wrong delivery, a customer service representative will help resolve the issue by following the UPS Claims Management System guidelines and policies. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase.We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. If you received a wrong UPS delivery, the best way to report it is to call the UPS customer service team at 1-800-742-5877. Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. How do I make changes to a delivery I have sent? Contact the recipient directly, to see if they can return the package (or at least confirm that they have it). On April 1, 2023, I purchased two tickets from Stubhub for the event for $130.00. Supercharge your business shipping with total visibility and control. 4. If a buyer, seller or transferee breaches the terms of this Agreement, we may, in our discretion, cancel any listing, transfer and/or pending transaction associated with such buyer, seller or transferee. This can include changing the delivery address, the delivery date, the delivery method, or any other details related to the customers order delivery. Members are charged an additional fee for each confirmed 2-hour delivery window request. There is no charge for members with a UAP Preference to redirect all packages directly to a UPS Access Point location. An adult must sign for these packages at the time of delivery. You should evaluate your risk in determining whether to attend the event. We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. Note that Internet Explorer is no longer supported. I have to make travel plans. We recommend using one of the following browsers to access this site. I did not approve a second charge they're impossible to get a hold of idk what else to do. We will notify you by email if this box office collection is required. AXS.com Purchase Agreement There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. Refunds can take 5-7 business days for the funds to be received. Whats the difference between a dust extractor and a vacuum cleaner? **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. How can I change or correct the delivery address for a FedEx package Ive already shipped? If the package has already been sent, unfortunately it is not possible to change the address and the sender will need to make arrangements for the package to be returned and re-sent to a different address. I am sorry for the delay in your ticket delivery for2023 PGA Championship, unfortunately the Promoter will not allow tickets to start delivery until next week. You should base your purchase decision solely on the information provided. Selling Tickets Selling Basics, Help and Getting Paid Transfer Tickets Transfer Basics and Help Receive and Use Tickets Ticket Delivery, AXS Mobile ID, and more. Ticket Delivery . Yes, you can change your delivery address with UPS before the first attempt. For tickets to events located in the United States, the Service is operated by AXS Group LLC. UPS My Choice offers two levels of membership: Basic (free) or Premium (paid). AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). Be sure to inquire about the process for a return, as it can vary depending on the options available. All ticket prices for events that occur in Canada are stated in Canadian Dollars. Depending on the outcome of the police investigation, they may be able to provide a resolution or lead to the recovery of the package. It is their responsibility to ensure the accuracy of the address and tracking information. However, you should contact the sender and let them know about their mistake so that they can re-route or resend the package to the correct address. I have just made a simple request. This Agreement is incorporated into the Terms of Use and, in addition to the Privacy Policy, the following terms and conditions (this Agreement) apply to all listings and transactions on the Service and sale or use of tickets issued via the Service, whether issued by AXS or Clients. Customer Reviews are not used in the calculation of BBB Rating. BBB is here to help. For tickets to events located in Canada, the Service is provided by AXS Group Canada. Click on Transfer to Bank. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. On January 11 2023 I purchased to VIP First weekend passes to Coachella and one VIP Parking. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Receive and Use Tickets - AXS Help Center For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. Thank you for contacting AXS. I never leave my family or go on vacations and was already struggling with spending $240 for the wristband. You may also need to contact your shipper, as additional compensation may be offered in some cases. At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. 2023 Please be sure when accessing the AXS app you are NOT connected to WiFi. Thank you for contacting AXS. If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). Copyright 1994- If using the AXS App, click the person icon on the bottom of your screen to access your account info. Learn more about FedEx Delivery Manager. How can we possibly contact them with a question? You can try contacting them if you have any questions." Unless otherwise stated as part of the purchase, any primary tickets (i.e. Click-N-Ship. Latecomers may be seated at the discretion of Client or venue. The recipient will then have to contact UPS to arrange a suitable delivery. At this point all I want is a refund since I did not get a confirmation email or the ticket and they can find it. - and then was told that there was no explanation for this other than the seller may have bought too many tickets in violation of a policy. Venue/Event Specific Terms and Conditions. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. Unless otherwise stated in our terms, tickets cannot be exchanged or refunded even if lost, stolen, damaged or destroyed, and fees cannot be refunded. Sign in to your account on AXS.com or in the AXS app. If the package was sent to an incorrect address, then the sender is responsible. You can request delivery changes online through your shipping history and the tracking page, WorldShip, UPS CampusShip, or Quantum View. Note that complaint text that is displayed might not represent all complaints filed with BBB. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that you will not be exposed to COVID-19 at the event. Use our FAQ Hub to easily access our most-asked questions about tracking, delivery, account management, billingand much more. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. Footer.languageSelector.ja-jp.region Changing your UPS delivery address typically does not cost anything, however if you need to change the address of a package that has already been shipped, additional charges may apply. Please contact us at **************************************** if we need to update your method of delivery. **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. Our helpline allows current and potential customers to manage/set-up their account information in any way that is permitted by the Service. Welcome | USPS By providing payment details and choosing to complete the checkout process on our Service, you are agreeing for us to debit or authorize payment for the transaction via the Payment Method provided. BBB Business Profiles are subject to change at any time. Members have the option to have deliveries brought to a different address, be delivered on a different day or pick up deliveries at a UPS location, as well as tell your UPS driver where to leave packages when you aren't home. Third-Party Resale Tickets: Everything You Need to Know UPS Express Critical and freight shipments are not eligible for this service. We do not have any legal authority to complete a purchase on your behalf, and do not act as your agent. Police may also be able to use surveillance video and witness accounts to identify the perpetrator and prosecute any crime associated with the theft of the package. For UPS, you can track the package and update the address from the tracking page. Once you're logged in go to Orders and click on the order you want to update, scroll down and you should see an "Edit" button under shipping details. a Primary Ticket that is then resold) (each a Resale Ticket and collectively, the Resale Tickets), there may be applicable buyer, and/or logistics fees and charges imposed. In order to change the address on a UPS package, you will need to contact the sender and let them know the new address. I do see that your refund was approved and processed on 4/18/23. Refunds are not offered if you are unable to access an online event due to lack of bandwidth, incompatible equipment or software, or any other reason. Free Boxes. Listings will be deemed to be in effect from the time the Service processes the listing action until the earlier of (i) the time the Service processes the expiration or withdrawal of the listing or (ii) the time the System completes the processing of a retraction action for that listing. Most likely, the sender will be able to provide you with information on where the package should be delivered, such as the correct address or persons name. Be the first to know. To begin, contact UPS directly and speak to a customer service representative. On receipt by us of payment from you, we will transfer the tickets to you, subject to this Agreement, our Terms of Use and any specific terms and conditions of our Client. Change a Delivery | UPS - United States I ordered my wristband for the first weekend of the *********** Jazz Fest and had it mailed to me by the specific instructions of my friend. x. Make sure your friend registers their own wristband. Reroute your package to a different location or change the delivery date. We make no representations or warranties about the quality of your watching experience or your display. There is no charge for members with a UAP Preference to redirect all packages directly to a UPS Access Point location. ******* will also be getting a complaint. Thank you for contacting AXS. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I even asked to speak to a manager and was refused to speak to one and the rude agent hung up on me. Refund policies of our Clients may vary; by purchasing a ticket, you agree to the refund policy of the associated Client. If the tickets were not received then we would now need change your order to Will Call. No refunds are offered for online (virtual) events unless the event is canceled. Can I change my shipping address after it's been shipped UPS? Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. On April 1, 2023, I received an email from Stubhub that the tickets had been transferred to AXS and that I had to download the AXS app to obtain the ** code/tickets. I did all of this. At NO time BEFORE I purchased these tickets, was there any mention of not being able to transfer tickets until a specified date. Please note that if an opening act or guest artist is changed or canceled, the event is not considered canceled and you will not be entitled to a refund or exchange. If you need to change your name or email address, you will need to access your account on AXS.com. Enter a transfer amount and select a transfer. So I think the way they dealt with issue was unreasonable for me.The order number is 264095187.If you could help me with this issue, I'd be really grateful. ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT: You agree to follow event policies (including health and safety policies) and posted instructions while at the event. And if youre a business owner or high-volume shipper, check out the many benefits of acustomized tracking dashboard. The availability of tickets is subject to change. If UPS delivers a package that isnt yours, its important to take the appropriate steps to return the package to the sender. My ticket ID is ****. You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. Our Clients may potentially release additional tickets during presale, onsale, or any other time up to the day of the event. All attendees must conduct themselves properly at an event. The AXS app no longer supports WiFi and this can cause your tickets not to appear. RECORDING/PHOTOGRAPHY/OTHER RESTRICTIONS. Service Alert Due to Situation in Ukraine. Holder acknowledges they have no privacy expectation in connection with attendance at the Event. Despite these risks, Holder voluntarily assumes ALL known and potential risk and danger of injury and/or death from any cause, resulting from, in connection with, or incidental to the venue and/or event, including exposure to COVID-19. You must supply the required Payment Method and/or other personal information in order to complete your purchase. AXS holds onto funds from resale of tickets. I have spent the last six weeks trying to receive just an approximate date. Unfortunately, my **** application was checked and I could not get my passport back before the event date. They take your money instantly and hold on to it, charge ridiculous fees upfront and additional high fees for resale. Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party. AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. We act as a sales agent for our Client. They need to release money from resales.

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