viagogo cancelled concert refund

Wait for a StubHub representative to reach you. Some sites, like Viagogo, have already said customers will get a full refund in the event of a cancellation. Join The National Math and Science Initiative Class Action, Today! viagogo (@viagogo) / Twitter But to her frustration, Viagogo claimed the refund could take several months. 1.2 Ticketing Exchange. How do I change the email address on my account? If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Viagogo's website states that customers are only entitled to refunds if an event has been cancelled, not if it's been postponed. Yes, add me. NMSI disclosed in January 2022 that highly sensitive personal information was accessed by unauthorized individuals in September 2021. We do not control the information provided by other users which is made available through the Site. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. BLACKPINK Tour 2023. Bruno Mars Tickets. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert . The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. Viagogo denies withholding refunds for gigs hit by coronavirus Customers Claim Viagogo Won't Refund Tickets to Coronavirus-Delayed We may investigate complaints and violations of our policies. 2.12 Seller Payment. Case Name & No. Viagogo | ProductReview.com.au Thus, the ticket price shown (before our fees) may include Tax as appropriate. Can I buy tickets that are personalised with someone else's name on them? 6.10 Notices. If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. Pretty straightforward, you'd think? Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. 5.1 Investigations. You will receive an email notification from Viagogo explaining the same. Chris Brown Tickets. 8:20-cv-01880, in U.S. District Court for the Middle District of Florida. Please add me to the list. 1.3 Modification. expected to be mailed out. The difference between 'cancelled' and 'postponed' events is . 3.2 Other Information. One Direction Tour 2023. June 14, 2020 Rolling Stones concert in Louisville, KY cancelled. Explain your case the best you can. Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Backstreet Boys Tour 2023. Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. The information accessed Read More, Are You a Current or Former Employee or Patient of South Shore Hospital In Chicago, Illinois? Forms must be returned to viagogo 10 working days after receiving them, in order to apply for a refund. Read more ts would be ready 48 . Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. If so, you may be forced to pay for replacement engines and repairs out-of-pocket. However during the pandemic the response times may slow down. The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. To sell tickets, a Seller lists the tickets in the Site database. As well as was able to select what section I wanted to be in for the price I had selected. I had tried calling them and the day of the concert and no answer. We will contact you. Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . About Us The law catches up with viagogo - event promoters and music fans are The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph, Be the first to hear about special offers. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. When listing seated tickets, all tickets in the same listing must be consecutive seats. Viagogo is charged with breach of contract, unjust enrichment, and violations of Floridas Deceptive And Unfair Trade Practices Act. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Terms and Conditions. This is so frustrating its been 2 years !!! But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. Hundreds of summer events have fallen victim to the coronavirus outbreak, with organisers offering to give fans their money back if they do not want to, or cannot, transfer their tickets to 2021. Received Refund in full for cancelled concert. I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). If the event has been cancelled, send them evidence of this. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . 2.2 Registration. 6 things you can do to get a refund for canceled, postponed or Unfortunately it might take a lot of back and forth communication. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Viagogo customers face fight to get cancelled and postponed event refunds According to the Ticketmaster website, all shows have been cancelled which included dates in Manchester and Paris this month. During this time, the Site will be temporarily unavailable. South Shore Hospital disclosed in February 2022 that highly sensitive personal and medical information belonging Read More. We would like to show you a description here but the site won't allow us. Viagogo Refund Class Action Lawsuit 2021 - Refusing Cancelled Events 2.1 Requirements. We think businesses - especially those with substantial resources - should still provide refunds for events . Far too many 3rd parties in there. This has reportedly been a long-standing policy of Viagogo. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. We take no responsibility for such issues. We always ask that people only buy from authorised sites in order to protect themselves.'. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Tony Wood has been trying to secure a refund for his tickets to The Open Championship 2020, after receiving an email from Viagogo claiming the event had been postponed. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. You agree . The 1975 Tour 2023. A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. Generally; If an event is cancelled - you do not have to do anything. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. . Viagogo reviews, customer feedback & support. Tomorrowland 2023 Tickets. For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . Such notice shall be deemed given one business day after the email is sent. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. French called on the CMA to factor Viagogos actions into its ongoing investigation into the companys $4bn (3.2bn) takeover of its rival StubHub. But Which? You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Viagogo has wriggled out of issuing refunds, adding a clause to its cancellation policy which states if an event organiser offers tickets or vouchers to another event customers will be entitled to those tickets or vouchers. I sent our ticket numbers but Opera Australia said they were not theirs. 6.6 No Agency. Can Australians join in? Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. This company is a total scam. 3. The Weeknd Concert Tickets. All Rights Reserved. We will also add Tax on our fees as applicable. I had put the required amount of 180.00 per a ticket. Victoria Palace Theatre told us: 'Our tickets state that they shall not be sold or transferred for commercial gain by anyone other than us or an agent authorised by us, including to or through secondary ticket agencies. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. has spoken to a number of ticket holders who have been denied refunds for cancelled events. PDF FanFair Alliance - Ever get the feeling you've been cheated? Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. (you can see two date on their site) The Eagles are playing that night at the American Airline Center. Editor, Marcus Herbert. 2.8 Notification. When We receive an offer by bank transfer, We will check to see if the bank account is valid. 'If someone has purchased a valid ticket from a secondary site, it would be accepted for entry, however as no 2020 or 2021 tickets have been sent out yet then it's a case of buyer beware with regard to the validity of any tickets being sold on secondary sites. Finally they sent me a email saying i was going to refunded in 5 business days, well today i received an email saying they cant refund me because the even organizer has postponed the event and that is a lie. Trying to call the customer service is ridiculous with 3 hour wait times. How do I get a refund from a ticket seller? - Which? I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. Instead it is claiming the events have been postponed, even when the organisers confirm they have been cancelled. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). The money belongs with you. 'I was scammed out of 160 after fraudsters tricked me into buying fake When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Sellers should use our automated online confirmation process. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. I have sent multiple proof to them that the event is indeed canceled. May 3, 2021 / 1:22 PM / AP. I have yet to get my tickets and when I called the venue they told me to be weary and they might be fake. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. They were instructed to mail the tickets to Ireland by five days time, a deadline . 4 replies 17.4K views. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Event dates, times, venues and subject matter, which are listed on the ticket, may change. I must have sent countless emails and phone calls. Viagogo customers are struggling to get refunds for cancelled and No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. 'Eventually Viagogo offered me a refund but I don't think many people have the tenacity to hound them like we did,' he told us. Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness. Please add me to this list as I am almost 100% sure I got scammed. Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Why can't I see my order or sale in my account? The whole ordeal cost me almost a thousand dollars. Answer (1 of 3): Viagogo runs prudent customer care operations. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. This is so we can promote the sale of tickets and items that You list for sale. It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. I have been fighting with viagogo since October of 2021 with an canceled event. 6.7 Third Party Information. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. Radius Health, Inc. Investigation Shareholders Potentially Harmed By Merger Terms, Aon PLC Data Breach Investigation Personal Identifiable Information Of Over 145,000 Individuals Exposed, Certain Walmart Brand Great Value Spices Found to Contain Heavy Metals. Adele FaceTimes fans as some demand refund for flights and hotels over Even after I provide my bank statement to them and their . Anna Netrebko concert canceled by Taiwan orchestra Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you.

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