stubhub refund lawsuit

I will (apparently) receive a refund, but the damage is done. The federal court ruling in the case is a consent judgment between the parties. StubHub, Ticketmaster and two affiliated companies were dismissed from the suit on Monday by U.S. District Court Judge Dale Fischer. He was offered a coupon that was worth 120% of the original price. In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. Id like my money back! Looking for a class action lawsuit in Nebraska. They told me to sell them. I sold tickets to a Jerry Seinfeld concert for $253 scheduled for March 14, 2020 . You will not receive a Settlement award under the Settlement. Others were postponed. Sign me up! Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". The suit was filed in error, according to the plaintiff. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. Matthew McMillan accuses the ticket resale company of breach of contract and negligent misrepresentation, among other claims. Class action complaints are a matter of public record, and our objective on this website is merely to share the information in these legal documents in an easily digestible way. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. Call 1-866-788-2482 to speak to a customer service representative from StubHub. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. How do I know I can trust these reviews about StubHub? So Farley filed a credit card dispute against them, and won back his $600. There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company StubHub has not responded to the lawsuit. Less than two weeks later, StubHub amended its policy. 24/7 customer support: If the other driver has minimum liability coverage, can I still sue them? StubHub denies any wrongdoing or liability. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. Subscribe for full access to The Hollywood Reporter. The company reportedlydoesnt have enough liquidity to honour these requests though. This is the only way to get a cash or credit award under the Settlement. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. Thousands of Wisconsin residents who bought tickets through StubHub will finally be able to get refunds for tickets for events canceled by the COVID-19 pandemic. Terms and Conditions. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller, Customers Can Claim StubHub Refunds in Cash. Through this action, we hope to provide people some small bit of relief during this uncertain time., Ticket scalping companies want government bailouts due to coronavirus, ticket resale sites began requesting corporate bailouts, doesnt have enough liquidity to honour these requests, Rocklahoma postpones 2020 festival due to coronavirus, Bunbury Festival 2020 canceled amid coronavirus pandemic, Imprisoning the Tiger King wont stop Netflix from dropping another episode. I have not received any information on recovery of my money yet. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. The settlement ensures refunds of $3,120,442 to 8,688 Colorado consumers. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . The complaint claims that the company did not offer refunds for tickets to canceled events. In the end, the court found in favor of the plaintiffs in a federal class-action lawsuit filed against StubHub. Do You Have to Pay Taxes on Lawsuit Settlement Money? One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. The court is expected to rule in favor of the plaintiffs at the end of the year. McMillan then asked StubHub to refund his money. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact either StubHub at (866) 788-2482 or the Attorney General's Office at 1-800-282-0515 or www.ohioattorneygeneral.gov. Ticketmaster, StubHub removed from MLB ticket refunds suit - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. What a scam. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. Actions does not process claims and we cannot advise you on the He also is very certain that the game is sure to be canceled. Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. StubHub said I had to wait 7 days after the show took place to get my money. StubHub is represented by McDermott Will & Emery LLP. Same seats wrong game. The Hollywood Reporter is a part of Penske Media Corporation. Tickets are 100% guaranteed by FanProtect. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. Fan rewards: But the company does not need to comply with the law to avoid liability. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. This is so ridiculous. Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. This is a major change for the ticketing industry. TicketsOnSale.com faces a proposed class action that alleges the company wrongfully charged a California man for tickets to a summer 2020 concert that was postponed indefinitely due to the coronavirus pandemic. StunHub has to be the worst company in the history of companies for customer service. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. We'll email you when an event is canceled. I listed tickets and never heard back that they sold. All of these happen in 10 minutes. Well start sending you the news you need delivered straight to you. I was informed they could not secure the tickets from the seller. StubHub calls for MLB refund lawsuit to be sent to arbitration - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. I bought 2 tickets to a concert in SC that was cancelled. The next day, I received a $500 charge. Save my name, email, and website in this browser for the next time I comment. Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . Still have tickets to the cancellation. The company is accused of failing to resolve complaints from tens of thousands of customers. Furthermore, is there a class action suit against Ticketmaster? WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to The 22-page lawsuit claims the defendants, TicketsOnSale.com and Ticket Fulfillment Services LP, who . McMillan cites StubHub's FanProtect guarantee is a misrepresentation. Your email address will not be published. Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. Those with tickets to canceled events will get a credit of 120% of the purchase price. According toBillboard,Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. When I called them on itthey said it was my fault and I have to resell the tickets. StubHub's parent company, Viagogo Entertainment, has avoided a class action lawsuit that accused the company of unfairly offering customers who had purchased tickets to cancelled or delayed events vouchers rather than refunds. that reports on class action lawsuits, class action settlements, Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. In three weeks, Fischer is scheduled to decide whether to throw out the case entirely, as requested by Major League Baseball and its teams, the lone remaining defendants. Yes I have two events canceled from Covid that I did not get a refund. Sep 15, 2021, 1:28 PM. I purchased OHL tickets the day before the game. THEIR GUARANTEES ARE A LIE. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. The case seeks monetary damages and restitution remedies for consumers. Its location on this page may change next time you visit. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. NEVER USE STUBHUB. Share this with everyone please!!!! 12/29/2022. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. The Court has not decided who is right. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. If you sell on Stubhub they will waive the sellers fee. Re: adele show refund. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. The suit explains how StubHub has changed its. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Last Updated on May 5, 2021 by Dave Clark. Please add me I have purchased two sets of tickets and I have yet to get stubhub to respond. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. Your email address will not be published. The reasoning is due to the financial impact form coronavirus. Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. They asked me to list it as resale. Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. McMillian purchased the ticket with StubHub's money-back guarantee policy, FanProtect guarantee. In February, a federal court ruled in favor of StubHub in a class-action lawsuit filed in federal court. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. All Rights Reserved. For more information about reviews on ConsumerAffairs.com please visit our To sum up, they said there was nothing they could do and seemed to take absolutely no responsibility, blaming the seller, despite their entire business being based on brokering third party tickets. ConsumerAffairs is not a government agency. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its. I received a confirmation email telling me that my tickets were confirmed and I would be receiving another email with the link to the mobile tickets by the next day. In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. StubHub has stated that they will provide no comment on pending litigation. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. The case proposes to cover anyone in the U.S. and U.S. territories who opened a StubHub account before October 1, 2018 and used StubHub to buy tickets to any event that was canceled or is canceled at any point from March 25, 2020 until the date on which notice is sent out to potential class members and has not been issued a refund. Right before I submitted it, somebody purchased it, and I clicked, unable to fulfill it. I am still awaiting a refund for a Nets game postponed in December. The suit argues that the liabilities StubHub created for itself with its FanProtect cash refund guarantee, in the face of both coronavirus-related mass cancellations and the secondary ticket markets choice to pay ticket sellers before an event has even occurred, are of the companys own device and should in no way fall on consumers shoulders. In response, he received a refund in the form of a coupon worth 120% of the original price. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. It is the world's largest ticket marketplace. I listed tickets on StubHub, which I had done on multiple occasions. If you would prefer a cash refund, simply . The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. Please add me I lost roughly $600. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. I patiently called Stubhub over multiple phone calls and followed all of their instructions. However, communication on this is virtually non- existant, juxtiposed with the buy side hawking we get. According to the lawsuit, StubHub president Sukhinder Singh Cassidy had the temerity to claim in an email that the theft of customers money, i.e. The court ordered the company to refund customers if the event was canceled and refund them in full. Thanks ! Read more here: Camp Lejeune Lawsuit Claims. As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. Despite Cassidys representations, cash refunds represented a key component of the contractual agreement between StubHub and ticket buyers that goes beyond mere convenience, the case claims. Adam Silver had to get the Christmas bonanza in- fans be damned. StubHub filed a consent judgement with the states of Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virginia, New Hampshire, Wisconsin, Virginia, and the District of Columbia, where consumers will receive their cash settlements. I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022. All Rights Reserved. Emily Walsh. And the seats they offered were listed for $30 less than the ones I purchased. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. I deleted my account. Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. The users allege breach of contract and violations of various California consumer protection statutes. The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. Further, the voucher never came through! Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. Unfortunately, the seller never came through with the e-mail transfer. Paul Sawers / VentureBeat . Be the first one to find this review helpful. A California state court authorized the notice. They sent me tickets for a baseball game on the wrong day. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. Built into the ticket sellers user agreements and marketed heavily online and elsewhere, StubHubs FanProtect promise has been what the case calls a major component of the companys overall value. Got my money back through my bank investigation. Their customer service is useless and brain dead. In March 2020, as the scope . The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in February 2020. The Daily Journal named her a Top Woman Lawyer in California for 2021. 01-21-2022 10:07 AM. The plaintiff has purchased a ticket for a suspended NHL game through StubHub but has received no refund. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. Things You Should Know. StubHub is doing this as opposed to providing full refunds for canceled events. 3 min read Last Friday, U.S. District Judge Haywood Gilliam declined to dismiss and compel. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); No I never purchased anything from StubHub, HOWEVER I worked for them for a very short time, their shady business dealings was very unnerving to me as well as I read this lawsuit they are in total violation of the court order I worked for them during the merging of viagogo and stubhub that took place In May of this year our emails went from stubhubcorp to @viagogo.com to @stubhub.com 3 emails in 3 weeks it was awful I called them out on their fan protect guarantee as well as arguing why we were trainined in april and May to NOT give refunds to customers instead DO NOT OFFER REFUNDS and I have documentation fo the training it stated on every learning module and it stated that we were NOT to give refunds under any circumstances UNLESS the customer gave pushback they have now taken their 120% refund bs back down to 100 but dont tell the customer unless asked but anyway I was called into a meeiting put on paid suspension which I stayed on for a month then was terminated due to the outcome of the investigation what investigationi? According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. He was promptly told no because the game was not technically canceled, only postponed. The complaint was reportedly filed by a Wisconsin man named. Corrado Rizzi is the Senior Managing Editor of ClassAction.org. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. Again, there is another confusion about listing a ticket for sale. Copyright 2022 Consumers Unified LLC. The suit also calls for a return of customer trust. Speaking to the broader business model of companies like StubHub, Vivid Seats and Gametime, the case places the blame for StubHubs inability to provide cash refunds in the face of mass event cancellations on its inherent shortage of operational cashflow. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. It also points to a recent spike in e-ticket sales, which increased ticket prices. They're upset StubHub is refusing. I purchased six tickets to Hamilton on 12/1/21. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. administrator or law firm. I dont recall signing on to subsidizing billionare/millionaire owners and players with donations. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price).

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