qantas customer service agent recruitment process

Discover our Australian domestic and international network, airline partners and oneworld. Has this ever happened to you before? Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. What was your favorite team work and what did you do for it, Glassdoor users rated their interview experience at. Your problem-solving approach to any situation will create opportunities for you to be part of innovative projects, developing and testing product enhancements. I made the decision to monitor our customer wait times and track the total number of complaints that we were getting for a week long period before approaching our management about the need for an upgraded phone system. Glassdoor users rated their interview experience at Qantas as 71.6% positive with a difficulty rating score of 3.00 out of 5 (where 5 is the highest level of difficulty). Step 3; Invited to do a psychometric test. ", "Not at all, I would be very proud to be representing Qantas, but I also love to look good and take pride in myself. Describe a time when you had to deal with a difficult customer, what was Th outcome and what would you have done differently. Staff are great. During this preparation, Customer Service Agents are asked to help restock the food, beverage, and other items on the plane, and also do some light cleaning in the cabin of the plane. "When I would be spending time with passenger at Qantas Airways, I would have a smile on my face and ask how their day is going and if I could do anything for them. As you answer this question, try to focus on an anecdote of when you needed to be focused on safety on the job, and explain your overall mindset towards safety to ensure that your interviewer walks away from your interview knowing that you are a safety-minded individual. We will not recognise an entitlement to an introduction or placement fee unless the agency has been briefed by a member of the Careers team on a specific position for which we've requested candidates via the Agency Portal. Management is excellent. Discuss why your business would have suffered if you weren't familiar with every aspect of it. When you applied for the job and read the job description, this likely would have been listed as a requirement. The next steps were background and security checks and finally a thorough medical which is at your own expense. There was a question about working in a high pressure environment As a leading provider of air travel, safety and security is paramount to us. $19 to $21 Hourly. Earn Qantas Points on our huge range of accommodation options worldwide. required min 500hrs, One of the best experiences ever. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. great experience, I applied online. "In my current position, we were having a big issue in regard to customer wait times on our phone system around five years ago due to a new product line we were selling that was generating a ton of traffic. I got 5 questions based on my CV and resume. Applicants must be Australian or New Zealand permanent residents. You come across as very level-headed, reasonable, and balanced. We do not have advertisements on our pages but we do try to make money through paid-memberships. It is just talking into the computer or phone (depending on what you use). Without being asked, I also kept my register area clean throughout my shift to provide a safer area for my customers. I interviewed at Qantas (Sydney) in Jan 2011, I logged onto the corporate website, I submitted an online application, I received a phone call and was asked a few question about my previous work experience in customer service. All in all 4 weeks from application to offer While the knowledge was a priority, my friendly attitude and willingness to serve others took over and helped me be very successful in both of these roles; I look forward to bringing those skills to the team here. Earning points couldnt be easier. customer service agent qantas jobs. I found that having a routine was a good foundation knowing full week this routine may be Interrupted, so then it was about prioritizing, I found this worked.". The process took 2 weeks. Start your trip in the exclusive surrounds of one of our world class airport lounges. You can submit an application for a role on our Careers siteOpens external site in a new window via the 'Apply' or 'Apply with LinkedIn' button located at the top of each job listing. Buy flight and unique experience vouchers. I was in a panic. By posing this question during your interview, your interviewer is looking to get a sense that you believe in safety first and will both obey all safety and security measures and promote them among your coworkers. It roughly took three hours, and you had a ten minutes break. What about the company appeals to you? As you reflect back upon your career, try to think of a time when you can demonstrate your ability to identify a problem, hypothesize a solution, and then set the wheels in motion to make the change a reality. The process took 3 months. I interviewed at Qantas in Feb 2023. Quickly jumped on the Internet and checked and the flights were gone. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. The process took 4 weeks. Free interview details posted anonymously by Qantas interview candidates. If fortunate enough to join the Qantas Airways team, I would bring this same level of dedication and leadership to the customer service team.". Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. Nice! Prepare for questions about personal interests, previous work experience, and strengths. The medical costs approximately $450. Because you will be working face to face with both customers of the airline and staff as well, your interviewer wants to know that you are comfortable in your own shoes when it comes to communication on the job. I got 5 questions based on my CV and resume. The minimum age requirement is 18 years. On top of each customer interaction being completely different, I'm also responsible for the tracking of daily sales reports and monthly reporting to our management. To really sell them on your ability to join their team and make an immediate impact now and into the future, try to focus your answer on the customer service aspects of the job because it is the heart and soul of the role and should be the reason why you are applying for this position. Bookcar hire,car specials, commercial vehiclesandairport transfers. I interviewed at Qantas (Sydney) in Jun 2017. I guess its for if were rights person for this position. We believe the journey should be as exciting as the destination. In my current role, I know our entire product catalog and services our technicians provide to be able to help diagnose customer issues. This will give you the best chance of being short-listed for the next stage. Are you good at math? Why were you the one who took the initiative to solve this problem? We're continually finding new ways to deliver a memorable customer experience. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. Upgrade my browser. I applied the position online, and it took one month to process. I found it daunting as you are receiving no feedback. We had to come up with an ad campaign for Qantas. The first part is an online interview. I really love the uniforms that are required for the job and would take a lot of pride in wearing it each day. incl. what decisions did you make? Describe a time when you went gone over and beyond for a customer? I also have a lot of experience in different point-of-sale programs and the Sage CRM program. Step 7; Recieved job offer. The interviewer will be pleased that you're both assertive and empathetic, as well as an active listener. We may utilise Behavioural Event Interview questions which are designed to get you to talk about how you responded to or handled specific situations or events in the past. Working in a fast-paced, outdoor operational environment, you will load and unload customer baggage, transport it to terminals and aircraft and operate a range . "As you can see from my resume, I have very direct experience in the retail industry. Nice job! View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. By posing this question to you, your interviewer is looking to hear that you are a forward thinker who will be looking for ways to improve the overall customer experience for passengers at Qantas Airways. An opportunity to be part of the Qantas Group recovery plan Together we will make a positive impact on our customers experience Located at Perth Airport Permanent part time opportunities working 7 day rotational shift roster Competitive salary + industry benefits Our customers come first. The process took 1 week. The Qantas Airways reservation number is +1832 (460)1113. "I'm a person who always wears their heart on their sleeve and speaks what's on my mind at all times. I interviewed at Qantas (Sydney, NS). The first time you apply, you'll need to create an account with us. They wasted my time and effort and advise me to reapply if I am still interested in their company. Had the opportunity to ask questions about the platform/technologies that a successful candidate would get to work on. For some others I know the process was shorter and others much longer. As you prepare for your interview, think of a job that demonstrates the multitude of tasks you had to handle and allows you the opportunity to explain the methods and tools you used to make sure each task got done in a prioritized fashion. I interviewed at Qantas (Sydney) in May 2021, Called in for face to face interview which took about an hour to go over questions from both parties. I interviewed at Qantas (Sydney) in June 2017. Interviews for Top Jobs at Qantas. As you answer, keep this in mind. Your interviewer will be looking to hear that you are able to handle the situation with ease at Qantas Airways. ", "Yes, being a business owner I did need to know more than one role, sometimes I had to wear many hats!". Continue Reading I called the Qantas Platinum Frequent Flyer line at 2:15am and told the customer service rep of my problem. Great! Finally, mention how much you like to drive and that you're looking forward to this aspect of the job. I also was trained to follow guidelines when accepting written checks and testing large bills for counterfeiting. I have been through online interview for 20 minutes and it was successfully then i was scheduled 3 hours interview with 20 other people which was really intense because they did 3 recruitment processes: group interview, one by one interview and written assessments. Emphasize that you're always focused on finding a solution that leaves the customer feels completely satisfied. Contact us here. Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. If you do not complete and pass the relevant background checks, your job offer will be withdrawn. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. Great job! Further details of this will be explained to you during the recruitment process. I applied the position online, and it took one month to process. These may be used as an additional objective, reliable and relevant assessment method. If you were to be hired as the next Customer Service Agent at Qantas Airways, you would be receiving payment from passengers for flight tickets. Good job! All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. I think they were two to three minutes each. With lots of ways to use your points, youll be sure to find something you like. Then, explain the steps you would take to find the right person with the answer. At Qantas Airways, you would be expected to come to work each shift in uniform and neatly groomed. As a bartender, multitasking was handling a room full of people, remembering their orders, and keeping the bar stocked in short order. Worth working for the company as you have one of the best people to work with, great benefits, and interesting work that can help you evolve. Request wheelchair assistance. Good job! Cashier duties require a strict attention to detail when accepting cash transactions and counting change back to customers. ", "We were having trouble with employees putting in timesheets, so I researched online timesheets and found a solution to this, I proceeded to set this up, train the employees to use the timesheets, and then implemented their use, then each week all timesheets were automatically on my computer for processing.". He demanded that he receive a full refund for his order because the meal he had ordered had ketchup on the sandwich, and he wasn't aware of that. I applied online the Qantas website and I got an email about a week later for chat interview. "I worked as a cashier for a large grocery store chain during my final year of high school and while I earned my associate degree. The interviewer will appreciate that this isn't a problem for you. Customer feedback, compliments or complaints play an important role in our continuous improvement process, so that we may provide you with exceptional service each time you fly with us. The first step is usually a preliminary Qantas interview. Choose the seat that suits you before you get to the airport on Qantas operated flights. Our call center temp agency focuses on results . I interviewed at Qantas (Melbourne) in Sep 2018, An online application process followed by a request to submit a video interview with customer service related questions. "I have no issue being subjected to a criminal background check and employment verification. In my current job, I work the phone lines for incoming service calls. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. Deals on Qantas flights across a range of Australian and international destinations. Asks whats one time where you had to disobey the rules. Online application and then I was invited to submit an online interview which consisted of about 6 questions. You'll need to fulfil local residency, citizenship or visa requirements to live and work in the country where the position is based at the time of application. My current employer is required to run a criminal background check on our staff every two years. The first part is an online interview. With lots of ways to use your points, youll be sure to find something you like. Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. Track updates on extreme weather or other major issues that may impact your flight. ", "I once had a problem with a co-worker, when things didnt improve I then approached the co-worker to discuss how she was making me feel, this still did not improve and in fact, became worse. The key point here is to be active in the group and show the assessor you are able to work within the group. Great! This is listed in order of the recruitment steps I went through and the process for me personally was longer than I expected. Great! Lounge invitations are not currently accepted at Perth - Qantas International Business Lounge (T1) and Perth - Qantas International Business Lounge (T4) Payment via PayPal Family & Friends or Beem It. They have really good training and they are a very supportive, helpful and fun company to work for You can submit an application for a role on our Careers site via the 'Apply' or 'Apply with LinkedIn' button located at the top of each job listing. Good job! I interviewed at Qantas (Melbourne). Over my career, I've learned how to not let my emotions get the best of me.

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