marta mobility customer service

Operators are not permitted to handle service animals. Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. MARTA Mobility Operators are expected to obey the same rules as our customers. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. Customers will be asked to leave a voicemail with their name and phone number. . The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. The customer must prioritize either the Drop-off or Pick-up time when making a reservation. Travel Companions are subject to the regular MARTA Mobility fare. A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. All fare types must be loaded on a MARTA Mobility Breeze Customers are required to secure their packages at their seats, as storage space on the bus is limited. If customers have been charged with No-Shows that meet or exceed three (3) times the system average for No-Shows during that month, the No-Shows are deemed excessive and MARTA will send written notification of intent to suspend service. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. The Mobility Bus may arrive prior to 6:45 AM but is not considered late until after 7:15 AM. Riders' Advisory Council; . The goal: make life simpler for all our employees. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. MARTA Transit; MARTA Service . Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen. Exact addresses of both the origin and destination. Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. illness that prevents the customer from calling, an extended medical appointment that does not provide an opportunity to cancel in a timely manner, customers mobility aid fails, etc.). MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. Requests to suspend subscription service until further notice will not be accepted. 404-848-5826. Under the contract, MTM will leverage its On the Move program to perform paratransit eligibility certifications. Local, Express, . ADA public law defines who is eligible for complementary Paratransit service in Section 223 of the Federal regulations. If service is to be suspended, the reasons will be provided. Ride times are subject to traffic delays or mechanical problems that result in customers on-board time being delayed. Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. University Program. It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. A subcommittee of the MARTA Advisory Committee (MAC) will make recommendations to MARTA at that time. Vehicle number and operators name, if applicable To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. . 4. Customers on Subscription Service must adhere to the cancellation policies or the Mobility Bus will arrive as prearranged, and the customer will be charged with a No-Show. Everybody needs their own. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY Click here to download the Mobility/Paratransit Application. 3. Customer Service. Customers can load their Mobility Photo ID Breeze Cards at any of our Breeze Vending Machines around MARTA. Subscription service is offered to MARTA Mobility customers who have travel patterns to and from the same destination(s), at the same time, at least one (1) day per week, for at least (six) 6 consecutive months. Visit our 404-848-5826. MARTA has the right not to issue a replacement card. Train Hours. Atlanta, GA 30303, MARTA Headquarters Building If the disability continues beyond the certified time, MARTA will require a revised certification from the customers Health Care Professional. All MARTA Mobility Customers and companions must pay the fare to ride upon boarding. Yes, you can register your Reduced Fare Breeze Card and load it online at 404-848-6900, Two hands exchanging a MARTA Mobility Breeze Card with a large slash indicating an unauthorized exchange. Wheelchairs are defined as three or more wheeled devices. Interviews at MARTA Experience Positive 71% Negative 21% Neutral 8% Getting an Interview Applied online 74% Recruiter 9% Employee Referral 6% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at MARTA Bus Operator (4) Intern - Hourly (2) Station Agent (2) Managerial (1) See more interviews for top jobs Untapped Breeze cards will lose value if not activated within this time period. Learn more about bikes and MARTA. MARTA Mobility operates in the same areas of Fulton, DeKalb, and Clayton Counties where MARTAs fixed route bus and rail service is available. A CCR will return the call and complete the reservation. Reduced Fare Office OR (Forsyth Street Side) Customers are allowed to bring bikes on buses that are equipped with a bike rack. For everyones benefit, fixed route and rail operators announce major intersections, destination points, transfer points, and requested stops. Student Program (K-12) Group Discount. If the Mobility Bus arrives anytime between 6:45 AM and 7:15 AM, the customer must board within five (5) minutes of the arrival of the Mobility bus. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Names of complexes or subdivisions, as well as building, apartment or suite numbers, and gate codes. card with a picture each time they board a Mobility Bus. To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week. Operators are not permitted to enter buildings and/or private residences, lock doors, or set home alarm systems, etc. Any individual with a disability who is unable, as a result of a physical or mental impairment (including a vision impairment), and without the assistance of another individual (except the operator of a wheelchair lift or other boarding assistance device), to board, ride, or disembark from any vehicle on the system which is readily accessible to and usable by individuals with disabilities." Atlanta, GA 30324. Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. When does my Reduced Fare Breeze Card expire? Lost Item Inquiry Formfor lost items. The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. Customers can confirm and cancel future trips through the automated system and the MARTA website. Conditional eligibility (some trips). The goal: make life simpler for all our employees. Update: The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Indicate the type of mobility aid used, and if the lift is required. If approved, the letter of eligibility determination will include instruction regarding how to obtain a MARTA Mobility Breeze card, MARTA Mobility Customer Guide, and Orientation, which explains how to ride MARTA Mobility. No-Shows that are not within the customers control will not be counted against the customer (i.e. 5. MARTA attained the Silver level of recognition for its sustainability efforts. MARTA Police (Emergency) 404-848-4911. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Appeals must be received within sixty days (60) of receipt of the denial letter. I think that things are what you make it. If you were issued a permanent card, your eligibility expires three years from the date of issue. Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station You can also contact MARTA customer service: 404-848-5000 or email: [email protected]. Reservations can be made by calling Paratransit Reservations at (770) 427-2222. LOST OR STOLEN CARDS: Reduced Fare and Paratransit Breeze cards are issued free. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. Administering medication is the customers responsibility. We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. For the customers safety and comfort, the following ADA requirements must be met: Mobility Aid Securement and Seat Belt Policy: All Mobility Customers are subject to the MARTA (Ride with Respect) Code of Conduct. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). (Across from Lindbergh Center station) For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. Drinking alcoholic beverages and open alcoholic beverage containers are prohibited. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. MARTA Customer Experience. 4. To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! For this reason, different types of eligibility that have developed in the transit industry, including: Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. Articles not claimed by Tuesday of the following week will be turned over to MARTAs Lost and Found department located at Five (5) Points. MARTA Mobility Breeze Cards must be obtained from the MARTA Reduced Fare Office after customers receive confirmation of their eligibility. The lift can only be occupied by one person at a time. Door to Door Assistance is available upon requests (see pages 5 - 6). Call 404-848-5000 and start your Balance Protection. MARTA Customer Experience. Part B of the application must be completed by a licensed rehabilitation or medical professional affiliated with an accredited service center working with disabilities. Atlanta, GA 30324-3330, Via Fax: For more information, please call Customer Service at (770) 427-4444. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Customer must arrive at work, school or appointment no later than 8:00 AM. It is the customers responsibility to maintain a valid MARTA Breeze Card and to reapply for service prior to ones eligibility expiration date. Please tap your Breeze card within 30 days of purchase to activate reload value. This service is designed for customers who can use the fixed route system if an accessible route is available to them. Please complete the MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Customers requiring medication or oxygen at regular intervals should be advised that travel time on the MARTA Mobility Bus may be as long as the same trip on MARTAs fixed route services plus an additional thirty (30) minutes. Please indicate if no return trip is necessary. During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. MARTA Mobility operates during the same days and hours as the fixed route bus and rail services. MARTA reserves the right to limit the number of replacements. Mobility Operators are prohibited from administering medication. Scooters are often unstable on lift equipment. If known, nearest cross streets and easily identified pick-up points. A $5.00 replacement fee will be charged for all subsequent replacement cards. Your Reduced Fare Breeze Card functions the same way as any other Breeze Card. Where can I purchase bus passes? PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. Customers may travel with one companion. Learn more. An application is complete when the applicants Part A is matched with the Health Care Professionals Part B. Indicate the use of a service animal, if applicable. . If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. The Mobility Bus may arrive prior to 4:15 PM but is not considered late until after 4:45 PM. Subscription service can be suspended for a maximum of thirty (30) days. Inconvenience in using the fixed route system is not a basis for eligibility. Partnership Program. The suspension will go into effect on the 15th day of the next month and will last seven (7) consecutive days. Customers who require door-to-door assistance should make this request at the time a reservation is made; however, MARTA Mobility will make its best efforts to provide the needed assistance to customers who do not request assistance in advance. Weekday: 4:45 AM - 1 AM; . MARTA Mobility is a shared ride, advance reservation mode of public transit. The fax number for Mobility Eligibility is 404-848-6900. MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. Learn more. MARTA is smarta! The application allows for the following online: To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. MARTA Mobility. If customers travel with a PCA, they may travel with one companion in addition to their PCA. Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, Title

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