Entity details You can also retrieve this information with the Web Services API call The getEntityInfo () SOAP API call. The Ticket entity will support the Ticket Category: The following fields are not editable when ticket category is RMA: AccountID, InstalledProductID, TicketType. For more information, refer to Time Entry/Note Quick Edit Fields. var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href;
This entity describes an adjustment to the quantity of units of a Service Bundle that are added to a Recurring Service Contract. function SendLinkByMail(href) {
This entity's purpose is to describe a Vendor type Company with an association to an Autotask Product. This entity describes an Autotask project Phase. Enable the Allow Ticket Creation Without Configuration Items option only if you do not track all monitored computers as Autotask Configuration Items. This entity describes the pricing and costing tiers for a specific billing product on the Product table. It has code to get popular entities like accounts, tickets, contacts etc. Instructions Navigate to Account > Integrations and create a new integration by using the Autotask option. On ticket grids, you can select the Add Note to Selected Tickets option from the bulk menu. /*WebhookFields (REST API). They are saved as replies to the note or time entry they are added to. IMPORTANT Although you can query all resources, some objects contain fields that you cannot query. Assets are products that are associated with a Company entity. the URL but request it using, Create Tickets in autotask using REST api in python, webservices.autotask.net/atservicesrest/v1.0/, How Intuit democratizes AI development across teams through reusability. If ChangeApprovalStatus = Requested, user can change it to Assigned (only). This entity describes an Autotask Product with an association to an Inventory location in the Autotask Inventory module. The note will only be added to the incidents of problem tickets, not incidents of Change Request tickets. A Contract Rate is associated with a Role and is specific to a contract. Have an idea for a new feature? An opportunity is a forecasted piece of business; an identifiable prospect that needs a product or service and offers a potential sale, project, or contract. There is no warning. Implementing the time entry portion wouldn't be terrible. If your company uses Datto RMM, and you have integrated it with Autotask, you can configure monitors to create tickets in Autotask. function SendLinkByMail(href) {
How to handle a hobby that makes income in US. Refer to
WebhookUdfFields (RESTAPI). }
permission is required. A cost is a billing item for products or materials. This entity contains the attachments for the ExpenseReports entity. When a SubIssueType value is provided, the associated IssueType value must also be provided. The 'YYYYMMDD' value must be a date less than or equal to today's date. What video game is Charlie playing in Poker Face S01E07? Open the Kaseya Helpdesk. A subreddit for users of Autotask Professional Services Automation tool. This entity contains the attachments for the ConfigurationItems entity. If the ticket category is associated to an SLA, then use that ID. /*Admin > Features and Settings > Projects & Tasks >Deleted Ticket Activity Log. I know I have correctly authenticated and set the BaseURI because I can get company information for customers. The configurationItemType associates one or more user-defined fields with assets of the same type. This entity's purpose is to describe a Service entity assigned to a ServiceBundle entity. Edit: oh and for the REST API, the ID field isn't needed, just so you are aware. About note types. This entity contains checklist items related to documents in Autotask. Autotask is a one solution ticketing system for managing your IT business that integrates with N-able N-central enabling you to map customers between both systems and share asset information for ticket creation, configure automatic ticket creation and bundle accounts in Autotask for billing. If you send the content back, the Rich Text and all images that it contains will be lost. On notes that can become a notification email, attachments can be included. Notes can be searched and viewed from one place using the Global Notes Search, accessed from > Home >Search > Global Notes Search or > Reports > Other >General. If the ticket category was configured to display them, additional ticket fields appear in this section on time entries and notes. The Autotask REST API Getting started REST API security and authentication REST API revision history Working in the API Introduction to the Autotask REST API Introduction to REST API calls Autotask REST API resources Good to know. A time entry allows an Autotask resource to enter ticket and task time (Labor) and general or regular time (non-customer facing time). REST API supportability and query thresholds If you find a defect in the API. To make calls to the entities of the AutotaskRESTAPI, you will need to use their resource access URLs or child collection access URLs. via the API and attached to the OnPlus Service Desk queue. When you enable the Organizational Structure feature in Autotask, this object describes an organizational structure Line of Business. This is by far the best wrapper for the SOAP API. This entity describes an Autotask Service Bundle added to a Recurring Service contract. From the Autotask Home page toolbar, select Help. If more than one person is added, +# is added to the first name. While this is not possible in the UI, in the API, you can create tickets with a ticket category of 'API.'. Autotaskwill automatically assign the record number that follows the prefix. The function of this entity is to describe the number of units of a specific service bundle with an association to a Recurring Service contract for a specific date range. This entity's purpose is to describe a note created by an Autotask user and associated with a Ticket entity. The integration user's security level must allow impersonation of the resource. IMPORTANT Fields that are not visible cannot be validated. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 . Visit the Ideas forum! If the ticket has no associated posted items and Ticket.AccountID is changed, any associated (non-posted) Contract, TimeEntries, or TicketCosts are set to Null, along with any Service or ServiceBundle items associated with the TimeEntries or TicketCosts. This entity describes an Autotask resource assigned to a task that is assigned to a service call. This entity is only used by multi-currency databases. You use it to override your company's standard role rate for labor tracked against the contract. If the time entry page is open for a long time, it is possible for the Status field to be changed by another user or a workflow rule. This entity contains ticket associations for documents in Autotask. For example, although the client can create certain resources, not all resources accept a create call. To obtain extended information about entities and their field data, use the GET API call. This entity describes an internal cost created for a resource-role combination for time entries on a specified contract. Cost items can be billable or non-billable. To retrieve more detailed information specific to a particular Autotask implementation, use the Web Services API call. Assets are Products with an association to a Company entity. This entity contains attachments for the Projects entity.
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