studentuniverse refund policy

We advise you to print the on-screen confirmation. In addition, travelers returning to the US from abroad will be required to quarantine at home for 7 days after traveling. Before traveling, make sure you check what is required by way of visas, testing or transit requirements for each country you'll be traveling through. At this time, many (although not all) airlines have issued a waiver for a free change for any travel in March or April. advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. Take advantage of our promo codes and special offers to save even more. You should be aware that costs could increase closer to the departure date. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. A change to your student status will not impact your travel credit. Log in (or join) to see if you are eligible. This deposit is non-refundable unless your tour is cancelled by us. I have questions about baggage. A refund must never exceed the original payment amount. Eligibility, Joining, and Website Information. Baggage is entirely at owner's risk. Transport and accommodation providers have differing cancellation policies and rules. We have unique discounts available for students and anyone under 30. When emailing us, make sure you include the invoice numbers of everyone in your party. Your rights under your contract for travel arrangements will depend on the type of travel arrangement you book with us, which will be either a booking for package travel or for one or more individual travel services. If you require your confirmation email to be resent please contact us. StudentUniverse allows you to search and compare flights from 220+ major airlines, such as American Airlines, United Airlines, Jetblue, Alaskan Airlines, Delta Air Lines, Air Canada, British Airways, Qatar Airways, Air China, China Eastern, Air Canada, Westjet, Lufthansa, KLM and more. accommodation (c) vehicle rental or (d) other tourist services Additional fees for baggage may apply. However, a travel ban DOES NOT mean that you are automatically eligible for a refund. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. If, after our confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen travel dates or accommodation, we will do our utmost to make these changes but it may not always be possible. To confirm your travel arrangements you may be required to pay a deposit per person. studentuniverse.co.uk/students/package-travel-rights, studentuniverse.co.uk/students/privacy-notice, ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. https://travel.state.gov/content/travel.html, www.libertytravel.com/flights/baggage-fees.jsp, https://www.studentuniverse.com/about-us/privacy-notice. All accommodation ratings are set by the relevant provider. We will collect all mandatory taxes, however some countries may charge additional departure, hotel or other taxes that must be paid locally. Please see your booking confirmation email for details of your booking provider and confirmation reference. All refunds will be delayed until the situation stabilises. The relevant travel service provider, and not StudentUniverse, will be responsible to you for the provision of the relevant travel service. More information on key rights under the Package Travel Regulations can be viewed at: studentuniverse.co.uk/students/package-travel-rights. It is because by booking tickets from the StudentUniverse, you give the platform a right or consent to verify your current enrollment status. Ticket holders must have current student or faculty identification and/or proof of age with them when traveling. If your booking (or part of it) is ATOL protected, we, or the travel service provider identified on your ATOL Certificate, will provide you with the booking service and arrange the travel services as listed on the ATOL Certificate (or a suitable alternative). We strongly encourage you to check all dates, details and restrictions (including whether the booking is non-refundable, non-date-changeable or subject to cancellation and amendment fees). Transport and accommodation providers have differing cancellation policies and rules. Additionally, a small number of itineraries do need to be booked via an agent. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standards. You will be given immediate feedback on whether the code worked and if not, why. Regardless of the situation, we have to stick to airline policy. Youll be able to use it on StudentUniverse, for flights operated by that airline. But ATOL protection does not apply to all travel and travel services. You can contact our customer support line 24hrs a day, 7 days a week from wherever you are in the world: +44203 056 7993 if you booked through a consultant; or. Your rights in relation to packages arranged by us are set out in these Booking Conditions (which are deemed to incorporate all terms and conditions of each travel service provider for the various components of your package travel arrangements). Payment by you at the time of placing an order does not automatically mean your booking is confirmed. . You are solely responsible for any such fees as well. Yes, same airline. Am I eligible to purchase a ticket? Individual countriesor even airlineshave the ability to require vaccinations from would-be travelers. Currently, there are no nationwide testing requirements for domestic travel, but each state may set their own requirements. For all online air bookings, full payment is required at the time of purchase. If your airline does appear to allow refunds, we recommend following up with us in 4-6 weeks to follow-up. Good. If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. By making the reservation with a credit/debit card, you authorize us to make a charge against that card. Give us a call back when you're ready to rebook. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. These terms were last updated on 17 September 2018. Yes, and this depends on the airline's policy. It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). The active codes can always be found on our Promo Codes Page. Airlines generally do not allow changes to your routing or name changes. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part). How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. Always free! Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. You should save and/or print a copy of these Booking Conditions at the time the booking is placed. When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. For your protection, we recommend that you purchase trip cancellation and travel accident protection. Federal law requires that we refer you to the Department of Transport disinfection website at http://airconsumer.dot.gov/spray.htm. We cannot issue a refund for you if the airline policy does not allow it. 1 et seq., and administered by the American Arbitration Association under its Consumer Rules. Both you and the new traveller will remain jointly liable and responsible for the additional costs involved, which will include our administration charge of 125 per person per booking as well as any other applicable travel service providers charges. Travel for less and live for more with deals, contests and more. StudentUniverse has negotiated with more than 220 airlines from Air Canada to WestJet to American Airlines and more. As a student, I bought a ticket from the student universe website. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. When booking accommodation you will receive a reference number and a booking confirmation email from StudentUniverse on behalf of the accommodation provider. Write a Review. Have a look and see if there is one that works for you! In addition, the US is requiring all passengers arriving on an international flight to have a negative COVID test taken within 3 days prior to your flight. You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer money. A flight disappearing from your account typically means that the airline has cancelled it. If your new flight is more expensive than your travel credit, you will be required to pay the fare difference at time of booking. It is entirely at the airlines discretion to provide you with a seat on a later flight. You also can't split it between multiple flights. If you would like us to petition to the airline for a special request, we will advocate on your behalf. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; Your email address; A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world) The specific details of your request. increases before full payment and increases attributable to government-imposed taxes or fees after full payment will be your responsibility) applicable to your purchase. These guidelines vary by airline and some may charge an additional fee for services they may provide to Unaccompanied Minors. Travel insurance is recommended for all bookings. LAST UPDATED: March 3rd, 2023. If your airline is offering refunds, we can advocate for a refund on your behalf. Details of these rights are published at EU airports and are also available from your airline. If you do not, for any reason, any refundable amounts will be forfeited to the airline. Sometimes airlines provide us with fares they do not want displayed to the general public. These policies and rules are binding on you, so be sure to review them before purchase. One-way fares to non-US destinations can require special visas. Cancellation less than 30 days before departure of first product to depart in relevant booking: No refund due. It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Please travel responsibly and take into account all local health guidelines and restrictions in both your home city and the destination youre considering visiting before traveling. The student will receive said student discount only upon arrival and only if a valid Student Identity Card is presented to the hotel. If you cant answer your phone anytime, it may be better to DM us so that you wont miss our messaging back (please note, we still may not be able to respond right away). Beginning January 26, 2021, all travelers entering the USincluding US citizenswill be required to provide proof of a negative COVID test taken within 3 days prior to your flight. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. If you have made a booking with us for an individual service or for a pre-arranged package organised by someone other than us our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf with reasonable skill and care and to arrange the relevant contracts between you and travel service providers on your behalf. Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. Some countries also require a machine-readable passport and/or unstamped available pages. Never miss a flight (deal) again Advertised prices may be limited to travel within specified dates. StudentUniverse (or any of its affiliated entities) acts as a travel agent only. For updated testing or vaccination requirements by country, check out our list of where Americans can travel right now for details. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. StudentUniverse enables instant accommodation reservation and payment (full or 10% deposit) through our website. We can definitely help you with your flights if you booked through us, unless you've booked with these airlines: If you've booked with one of these airlines, we do not have access to your ticket and you'll need to contact the airline directly. Most airlines have issued one free change and you may be eligible to cancel for future credit. Since we incur costs in cancelling your travel arrangements, you will need to pay our administration charge of 125 per person per booking (or such other amount specified in your travel documents). Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. It depends on the airlines waivers and if the travel ban actually applies to you. Many airlines are reducing their scheduled offerings and some are cancelling service altogether. We understand a lot of you have been asked to vacate your university or study abroad programs immediately. No date changes are permitted outside of your tickets validity period. The name on the credit card can be different than the name of the traveler. Please be advised that there are compulsory pre-registration requirements for their visa waiver programs. Were all working overtime to try and help as much as we can. Certain airfares and services (including some packaged airfares and services) are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable. We encourage you to review the privacy notices of any third party service provider whose services we arrange on your behalf. We accept no responsibility for any extra expenses that may arise, extra hotel taxes and fees, cancellations or freight charges from your bank or credit card company. If any dispute arises between you and us, the laws of England and the jurisdiction of the English Courts will apply. Please note that we can *NOT* reinstate your flights for you if you cancel them. Further information on the Code and ABTAs assistance in resolving disputes can be found at abta.com. StudentUniverse is not an insurance company. StudentUniverse is not responsible for the loss of value of your ticket nor any decision by an airline to not provide you with a seat on a later flight. Refund Policy. Do you have better flight specials available by phone. Yes! Airlines are very strict on name changes once the ticket is issued, so please be careful if you're booking a flight for anyone but yourself. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by StudentUniverse in any way. Generally, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. 5 months later I am still trying to get my $900 back from this scam. We strongly advise you go to fco.gov.uk to find out more about your destination prior to the commencement of travel. period of more than twenty-four hours or include overnight accommodation. Get Studentuniverse Refund Policy Coupon Code from this link and save money on your next purchase. The credit is a one-time use, not like a gift card where you can use it for several transactions or items. You also can't split it between multiple flights. Your travel service providers will be identified on your quote or travel documents and their respective terms and conditions will be available directly on their websites or by contacting them. Any provision (or part of any provision) of these terms and conditions which is invalid in any jurisdiction is invalid in that jurisdiction to that extent, without invalidating or affecting the remaining provisions (or part provision) of this agreement or the validity of that provision in any other jurisdiction. Your help in finding any issue that our QA team missed would be greatly appreciated (and is usually rewarded). By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice. There are also plenty of travel deals available to all young people (18-25 year-olds). Sometimes airlines provide us with fares we cannot display online, even to our members. We may correct any pricing errors on our website at any time. Change rules and fees can vary tremendously. On the ticket, they have a link to go to the website of the airline. How do I change or cancel my flight ticket? Each airline has a different policy, but most require you use the credit by the end of this year, and may require you use it for the same route (although it depends on the airline). First, visit the link for Studentuniverse Refund Policy Promo Code. Sign up for sale alerts, email-only discounts, travel inspiration and more. Save your details for a quick and easy checkout process. Some travel services made available by StudentUniverse are subject to additional rules, such as airline ticket eligibility and fare rules, including minimum and maximum age restrictions. It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Many airlines are offering to waive change fees for flights booked in the next few . How do I book seat assignments and meal requests? , If any of you students travel as much as I do, use @StudentUniverse literally just paid half price for my flight home from Europe!, @StudentUniverse always comes in clutch with the flights., Promo codes straight to your inbox so you can double dip and save even more on your discounted airfare. Fulfillment of a request cannot be guaranteed. Make sure there are enough seats remaining for your party and let everyone go through the checkout process. How much can I bring? Student bookings are for verified students and academic staff of accredited universities and colleges of further education, and youth 16-25 years old only. If youd like to check what your airline is offering, you can check out the airline policies directly. StudentUniverse empowers young adults to experience the world with discount travel. Any errors in names, dates and timings may result in an inability to use that booking and the booking being cancelled. You may acknowledge and agree to these Terms: (i) electronically, including by e-mail; (ii) by handwritten signature; or (iii) by your payment of the invoice and/or your use of the services provided by StudentUniverse or any other travel supplier related to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Many of the flights and flight-inclusive holidays on StudentUniverse.co.uk are financially protected by the ATOL scheme (under Flight Centre (UK) Limiteds ATOL number 4267). StudentUniverse is not responsible for providing you with this information. Yes, your travel credit is good for the same airline as your original flight. However, reimbursement by an airline of the cost of a flight that forms part of a package does not automatically entitle you to a refund of your entire package travel arrangement cost from us. I had leave revoked in the military and had to cancel my trip. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. Individual services and tour organiser packages. Anyone can book accommodation with StudentUniverse Hotels; you do not have to be a student. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. Log in to get the phone number and call our agents, who will help you book over the phone. You may cancel your travel arrangements at any time, however please note that certain travel arrangements may be non-refundable. StudentUniverse is not an insurance company. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports, visas, transit visas, green cards, and/or certificates of authenticity, which meet the requirements of immigration and other government authorities at every destination. If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. Wherever in the world you want to fly, StudentUniverse AU can help you get there for less. For all travel we strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. If we have arranged a package for you and you are prevented from taking your travel arrangements you may make a request to transfer those arrangements to another individual. The prices of these tours are based on rates in effect (including foreign exchange rates) at the time of printing and are subject to change without notice. Dollars? We will not be liable for any loss you incur if and insofar as you are able to claim for damages under a travel insurance policy. All money paid by you to us will be the property of Flight Centre (UK) Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for money paid for flights with an IATA airline, which might be held on trust for that IATA airline). We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator, except to the extent caused by fault on our part. Most Popular. All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? If StudentUniverse incurs any expense, including but not limited to attorneys fees, to recover any payments charged back by your credit card company, you agree that you will be liable to reimburse StudentUniverse for such expense. Please advise your consultant of any special requirements that you may have, for example, special meals, medical requirements, and so on. And ICYMI, you dont have to be a student to book on StudentUniverse! We are happy to advocate for a refund if your flight was cancelled, however, we are bound by the airline's policy. However, ***** policy allows rescheduling of your flights until September 2023. Please be patient with us and know that a real human is on the other end of your call or chat answering your questions. Your order constitutes an offer to buy a product. If you want to cancel or change your flight and you know and agree to your airline's policy, you can do so yourself by going to the "My Trips" page and following the prompts. You can view any fees associated with canceling your ticket under the My Trips section of your account. If payment is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand. Please allow adequate time to obtain any such advice or documents. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. Our agents cannot enter these codes once an order has been placed online. If you would like us to petition to the airline for a special request, we will advocate on your behalf.

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