service cloud specialist superbadge challenge 2

I am not sure whether its correct or not. Thanks, Michal. Glad you figured it out! Ensure you group report results correctly. Thanks!!! Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Thanks for your time! If you need more help, leave a comment! For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . Anyone have any idea? I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. thanks a bunch. Challenge 1 Configure Outbound Application and Integration Security. Glad you solved the problem! I dont see any check box under layout properties of Knowledge. This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. (Hint- search in setup for "support process". error, has anyone found any way around this? By clicking Sign up for GitHub, you agree to our terms of service and Does this match the requirements? If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. I also confirm that no additional code exists in this org. "Please help to resolve this. Challenge 5 error : We can't find a field called 'Question Long Text Area'. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. If yes, this was created in the wrong place. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. Does this help? In fact, you need to have better coding style to pass the challenges. @MM - thanks for your time. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Think of this like a Sales Process. where you have opportunity stages associated with the process. As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. Once this was done, I passed the 3rd challenge section. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. I've no clue what more I need to do to complete this challenge. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. I wish I had a good answer for you! It is now working. New Profile button, instead of hitting the Clone button on the Technical profile page. I hope that you feel inspired. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. (I am totally stuck on a CPQ superbadge right now on the last step!). ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. 2 comments Closed . Good to hear!!! I'm stuck on Challenge 6, creating the macro. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. on 6th challenge. hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Search for an answer or ask a question of the zone or Customer Support. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. How would you enable people to select cases from an organised list? :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Knowledge Basics for Lightning Experience. Stuck on Superbadge Apex Specialist Step 1? . Making dinner for Mom! Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about then you can click here.Thanks for sharing. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? R&D, A project with Daddy: My favorite daily process! I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. Confused? Look at the page layout again- there is another item you will need to add. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! Has any code been used with your org? Why the change of heart? Ask Question Asked 2 years, 8 months ago. The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. Go to a case- check the Status options. Does somebody have a thought? I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. Would you like to share a few more details on how you currently have things set up? A support process is similar - different stages apply to each process. +12,700 Points +300 points. No idea what is missing. any ideas? A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Skip Main Navigation. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Right from the prerequisites, every module and challenge is a nicely curated contents to master Lightning Web Components (LWC). The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Making dinner for Mom! It has to be so simple. What should I do? I am glad that you figured it out. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. this blog is beneficial and great information to share with us. Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. We recommend using a new Developer Edition (DE) to check this challenge. Anyone studying for their Service Cloud consultant certification. Hi,Oh I got it! Your help is needed! Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Review the steps to ensure you create the Cirrus Support Process. thing I could be missing?Thanks in advance! . We recommend using a new Developer Edition (DE) to check this challenge. This worked for me. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. The macro itself is working fine. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? Usually this is due to some pre-existing configuration or code in the challenge Org. Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. We can't find a field called 'Question Long Text Area'. Thank you very much for such an interesting post. If the action is missing from the page layout, it will not show up as an option in the feed. I had problem with the chart, now everything is correct. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. I'm sure you've done this but is omin-channel enabled? Book Now. What other fields do you need to add? Add to Trailmix. *must be completed in lightning experience*1. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. It's easy to miss. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. Think carefully about the language it talks about pushing cases UP and pushing cases TO. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). But I didn't complete it. I don't know what else to try. But not able to finish this challenge . Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." This is a fun challenge - if you are, like me, a total Service Cloud novice. Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. I'd try this- Delete the current process. I'll keep checking if I missed anything. I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. This is my journey- a normal kid by day- a Trailhead explorer by night. I have tried a thousand times with all variationsand the same error keeps coming up. #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. Is knowledge.* On the lightning page layout? Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. Hello. Excellent article and with lots of information. I have enabled the knowledge user check box in the user profile. hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. I have the same problem, I have the same problem, could you solve it? A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. I am not sure what I'm doing wrong? Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! Telecom Billing System2. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. This comment has been removed by the author. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. I ran into the same issue. It's a status. Ensure Milestones are configured properly for High Priority Cases. Error: "We can't find the Entitlement Name in the System Administrator Profile. "Im not able to add instructions in the macro. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. @Trailhead baby I am having same error message. Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. Install the unmanaged package from the prework if you haven't already. Sorry . The free lemonade offer worked! Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. I have created data categories and Subcategories and have activated.But have issue with the above error. Thanks for your advice and help. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. Thanks! (Not the "standard platform user", just "standard user"). Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. The free lemonade offer worked! Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. The demand for UI/UX design implementation is continuing to grow. Yes! Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. Please help. I'm not sure I would have figured that out if I didn't stumble across this forum. If you did them recently, try not to leave it too long to attempt this superbadge. Thanks a lot in advance. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. Usually this is due to some pre-existing configuration or code in the challenge Org. It's likely something simple like an extra character. Make sure that the correct date range is selected. Something that helped was saving the report frequently. Change the labels for Case and Product To Maintenance Request and Equipment respectively. Click the cog in the upper right hand corner. I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. I can't figure out what this error means. took me 2 hours to undersand that, and without your comment I could have been there forever!! Trying new things- my baby brother practiced crawling through a tunnel. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. Ensure you set up the routing for Advanced Cases properly. I am getting this below error. I really learned a lot here. No. Create the Cloudy Technical Team support process! Sometimes it seems that the most frustrating problems have the simplest solutions. Hello Trailhead Baby! Service Cloud Specialist Superbadge - 4,5,6,7. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". I'd do a quick google search on Salesforce Macros- It's a point and click process. You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. I kept that particular module open one on screen while I walked through this step. The solution? (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. Hi All,I am currently stuck at challenge 4. Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. Ensure you set up the routing for Advanced Cases properly. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. If you need more help, leave a comment! Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. The worst error! Coild you please help me out? I have created also both categories. Or "on demand email to case". I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. Enter the billing service credentials in the custom setting. My problem was that I had 2 users with the same name: Ada Balewa. The macro works without the email button being visible. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. Ensure you create the Cloudy Weather Resolution automated action. Even clicked edit and save for the profile after changing console settings. Are you sure it is about that? I like your blog.Devops Online Training in HyderabadLearn Devops Online. After editing the service console, you might have to edit the new profiles. Or rename a standard one? Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. When you start a create a new report, simply click to start with a clean screen. for Challenge 7. Challenge 4 Case Routing. I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. Also when i click on Overflow Assignee no records found window pop up. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. Please post some details of what you have. If you are short on time, start around the 20 minute mark. Do you have "Billing Topics" as a top data category with the 2 sub categories? 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. (Email to [email protected]). These have different SLA milestones an agent has to hit its the same in this section. Excellent statistics for your blog, thanks for taking the time to proportion with us. Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? Does it work? "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. You should be prepared for a heavily scenario . I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. nay help is much appreciated. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". I have sent screen shot of my report to [email protected] . I'm working on the Service Cloud super badge and the error below is driving me nuts! (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. You cannot customize its label or logo". hmmm You do not want to enable all of the checkboxes. Was this badge FUN or what?! I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. Any help would be greatly appreciated. Tags Still stuck? hmmm It has been a while, but I believe that just the "standard" profile is what you need. Tonight's challenge involves the creation of two processes. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. What am I missing? Ensure the Macro sends an email to the customer. Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. Still not sure what Im talking about? Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. Keep up the good work. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! to your account. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. This is my current version name. Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. All reactions. But I have successfully created this service console in my playground. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. Leave a comment for the Trailhead Baby! I'll take a look as soon as Trailhead is back up! You also get personal insight into the life of a Trailhead Baby! My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Also, I've included Entitlements in the console. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution!

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