regus retainer refund

One time I was waiting on the phone for almost three hours. Regus Online Account 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Regus helps businesses find and create the right workplace for their people. This company bills you for services you do not use. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. We did not put a "2000 dollars bill in front of you". I still did not hear anything back from them. Interested in a new product or service? Suggested companies are based on peoples browsing tendencies. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? For a break between calls, browse the development's many shops and restaurants, or explore the . On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Professional rooms for your next training session, interview, or pitch, wherever you need it. We have a team of specialists available 24/7 to help you find the best solution for your business. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). This will surely increase the credibility of your complaint. Build an instant presence wherever you need to be, at prime business locations. Anyone can write a Trustpilot review. How BBB Processes Complaints and Reviews. Helpful (1) Alice C. on 9/22/20 Regus lacks personal approach The centre's staff are friendly and helpful. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I would like to help you further in this matter but haven't been able to identify your account. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. They are scammers, and incredibly dishonest. We will then confirm your retainer refund date and amount in return. Could you please email me at [email protected] with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Lets find the right workspace for you and your team. Regus is a complete and total scam company. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. I will be taking legal action if this is not returned within 28 days (31/03/2023). I still did not hear anything back yet. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Repeated attempts to contact Customer Service have been blown off or ignored completely. I got an email from trustpilot. Manage your Regus account in one place and make bookings on the move. This will ensure the agreement ends at the current final date and will not renew further. BBB Business Profiles may not be reproduced for sales or promotional purposes. My Regus ID: ********. Find out how we combat fake reviews. I sent an email to Briana and asked how my process going on? We appreciate your business. Please could you send those details to me at [email protected] so I can support you? Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November. It won't go in any direction! Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. And we have the solutions to help you work this way. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. You should receive your refund within 30 days after your end date. Agile and Scrum Certification Training in Fort Myers, FL A member of our team will get back to you as soon as we have the details. Please advise what can we do to get back our retainer refund? *T&Cs apply. This will surely increase the credibility of your complaint. Is Regus a scam or a legit company? | Regus Q&A - Sitejabber I am a small business and cannot afford any of this. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Customer service is simply poor. Manage all of your workspace and business needs. After verifying my portal which ' my request for a retainer' had been disappeared, she sent me a form to let her know my bank information, which meant they didn't process my request until that day. October 8 this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. I was using virtual office space. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. September 22 BBB Business Profiles generally cover a three-year reporting period. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. But change is necessary and you as a change manager will be expected to lead from the front. This course is a must for every manager who aspires to be a leader and a success in his or her career. this is absolutely gross and scam. Companies can ask for reviews via automatic invitations. Change management needs to be learnt and implemented through a structured approach so that employees are kept motivated and engaged. [Resolved] Regus Review: Refund my retainer - ComplaintsBoard.com Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Here are 8 tips for writing great reviews. I asked a receptionist to help my issue to the Regus help desk. Available for as little as a day, or as long as you need. The reason why we're asking all our customers to provide details online is to prevent fraud. Give your team a place to focus, thrive, and grow, while we take care of all the details. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Anyone can write a Trustpilot review. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. It is clean and smart and well organised. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. This is a complete con, and scam through and through. If I can assist you with anything else, please contact me directly at [email protected] but when u need support / CS to talk and solve ur problems its literally non existant. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Theyre a great place to connect with colleagues, clients and other like-minded businesses. I told you my account number is 9054006! I will be taking legal action if this is not returned within 28 days (31/03/2023). I contacted them about how processed my case after paying the fee for a virtual office. We appreciate your business. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Don't be fooled by that. Thanks again for your comments which help us improve. October 19 If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. This is really bad customer service. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. This is a multi-location business. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Change Management Certification Training in Fort Myers, FL Paid for parking online and have now received parking ticket from private company. Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. It goes against our guidelines to offer incentives for reviews. It took almost 2 months. but when u need support / CS to talk and solve ur problems its literally non existant. 2. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Using our center address on your website is illegitimate without an active agreement between us. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. Dont lie to customers. I cannot stress enough the lack of professionalism and poor service. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. Regus Online Account Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. There is non existent customer service department. I couldnt see your email address or Regus account reference in your message. It can take many months and still not response. Any that you do not require can be opted out through your online account. Regus helps businesses find and create the right workplace for their people. Its an automated process. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. If you were to take direct space or a sublease you would also see these fees in your rent annually. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Absolutely unacceptable behavior. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Office Space and Coworking prices are per person per month and are dependent on inventory availability. We will then confirm your payment date and amount. As you can see from your statement of account, available online (e.g. Kind regards, Lorraine BruleGlobal Customer Service at Regus. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. The additional increase in your monthly fee is due to the annual indexation. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. He hung up my phone rather than transferring my call to them. They said usually they will refund the retainer one month after the lease is over. PDF These General Terms and Conditions apply to Office/Co -Working - Regus Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. I really thought that this company would be a good option for expanding our business. Of course, she did not reply to me yet! Theyre a great place to connect with colleagues, clients and other like-minded businesses. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Avoid at all costs. We have checked and cannot find any payment details set up in your account. Such a transfer may require entry into a new agreement. Sandra promised me to escalate my procedure below, however, when could I get it safely? Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. Could you please email me at [email protected] with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Office staff are always friendly. The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. I am a small business and cannot afford any of this. If you refuse to pay their bogus invoices they will send you to collections. S. Where's gone them? ive been trying to get my money back ever since. Where appropriate, well also take steps to prevent the situation from happening again. Originally, total costs 20k THB, but end up with 50k THB. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. They would not remove the items that I didn't want. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. At the end of your contract, they will automatically renew you without a signature and without consent. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. I sent Briana of Regus an email about how the procedure was going this week. Prices are subject to change and will vary depending on the specifically selected products and services. Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. Ts and Cs apply. [Resolved] Regus Review: retainer fee refund - ComplaintsBoard.com The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. (Update) Do not delete my post! Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. We will then confirm your payment date and amount. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Stay away!! As you did not process this correctly, the agreement continued an additional month. This company has the worst customer service I have ever experience in my life. Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. Regus always emphasized that it keeps its policy. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. We ask all our customers to add an automated payment method to their account. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Regus Reviews - 265 Reviews of Regus.com | Sitejabber So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. I would recommend that anyone considering using this company to think again! If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Submit a complaint and get your issue resolved. Prices are subject to change and will vary depending on the specifically selected products and services. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. I was using virtual office space. Read Customer Service Reviews of www.regus.co.uk - Trustpilot On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot Customer service is simply poor. The company left an official comment on this complaint. Log in to access all our services and products Email. I realized that my 'request for a retainer' of my account portal had been disappeared.

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