kaiser permanente text bot interview

I've had a lot of success by focusing on building a reputation for consistency and follow-up. 3. When have you had to adapt to change in the workplace? When working with an organization the size of Kaiser Permanente, working as part of a team is a necessity in any position. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. The sheer size of Kaiser Permanente makes them a very culturally diverse organization. In my current position, I am not the most persuasive person on our team, but I am highly creative. Even when times would get tough in this role with Kaiser Permanente, I would be looked upon to bring a contagious positive attitude to your team. It is not the ideal situation, but I have always adjusted for the good of the team. With most large organizations operating compensation under a pay scale, talk about your willingness to start at the bottom of the pay scale and work your way up if you truly can agree to that. ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. Kaiser Permanente Customer Service Specialist Interview Questions What resources do you prefer to stay on top of industry trends and changes? Do you consider yourself a compassionate person? We did that twice a week, and it completely solved our scheduling problem. I want to relax, read a book, meditate, go out with my friends or take my mom to eat at a good restaurant and enjoy my day off to come back to work recharged.". In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. Kaiser has over 300,000 employees with a large diverse workforce. There was not a formal method of teaching IR PAs. We do not claim our questions will be asked in any interview you may have. Be upfront and honest on your career goals with your interviewer and make sure that your interest falls within the realm of the position that you are interviewing for. I also learn a different kind of articles and submit my test to renew my certificate. Health benefits. I strive to write complete notes in the EMR and communicate effectively on patient hand-offs to them. We are all human with our weaknesses, so don't be afraid to share yours! As well, I am an active participant in my local rotary club. Talk to the interviewer about how you can maintain that appropriate balance for yourself. "When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. This illustrates your ability to transform stress into action, successfully turning a negative into a positive, to accomplish your goal. Also, avoid telling the interviewer that you get along with everyone all the time. Reiterate to your interviewer that you are aware of the stressors that come with this role. I like to be on time with my schedule to ensure that our patients are assisted properly. Indeed's survey asked over 1,877 respondents whether they felt that their interview at Kaiser Permanente was a fair assessment of their skills. ", "Having worked in the healthcare field for seven years now, I have really grown to appreciate the importance of continuing medical education and I jump at any chance to further my knowledge base in the field. I treat everyone with respect, am a great listener, frequently check in on how everyone is doing, and pride myself on my communication skills. ", "I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity.". I am warm-hearted, responsive to my patients' needs, and always empathetic to others. Take a few minutes to tell the interviewer a few things about yourself. Healthcare is not a place for gimmicks because health is precious and irreplaceable. You are responsible for employing over 300 000 professionals, a third of them being nurses and doctors. In knowing that, I reached out to key players from our emergency department, nursing administration, and med/surgery unit to take part on our committee. ", "I was helping a customer once who came to pick up her injectable prescription. ", "Currently, I spend one weekend a month building homes for Habitat for Humanity. You've chosen a powerful example that can help make you a more memorable candidate. While I am confident that my skills and experience are a great fit for this role and for your patients, the better I know the procedures, policies, and systems within the organization, the more wholly I will be able to help the patients I would be working closely with. Strong communication skills are required to be an active leader. I think it's okay to be moved by someone else's experience, but I don't need to make it mine. A follow-up letter can include your reaction to the interview, why you want the job, and what you could bring to the department and the team. It seems you have found that balance. No matter what example you use, make sure that your interviewer walks away from your time together knowing that you have the skills to diffuse a difficult situation and that you realize this is a requirement for the job. "Every morning I listen to X Podcast because I find the information to be fresh, and valuable. If you can add in a little bit more about your education, that would round out your answer nicely. ", "You are searching for someone with 5 years' experience and I have two. Read our Terms of Use for more information. In asking this question, your interviewer wants to get a sense that you will bring the ability to build strong relationships to Kaiser Permanente. I also dislike when the morale of the lab is low. Being able to adapt to change in the workplace is an essential skill to possess because change is inevitable at Kaiser Permanente. I recently attended a pediatric trauma course that really opened my eyes to new techniques I could use in our emergency room. Human beings all grow up in different manners and under different philosophies. 35 Kaiser Permanente Interview Questions (+ Answers) They want to know that your passions align well with what Kaiser Permanente is offering. ", "I am happy with what I do as a pharmacy tech. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. ", "The people on the frontlines of a business are vital to the success of any organization. Good answer! "Since my college days, I have taken great pride in my community service by volunteering at the local food pantries and homeless shelters. ", "No problem. We utilized verbal communication and a team-based messaging app on our phones throughout the two-week period. What questions did they ask during your interview at Kaiser Permanente? "I would describe my personality as approachable, light-hearted, and positive. 1 / 41. The Kaiser Permanente hiring process involves two types of interviews that may be conducted. Consider the skills and qualities that help you successfully face problems on the job and be sure to reiterate them to your interviewer. Top 25 Kaiser Permanente Interview Questions and Answers in 2023 In the end, I try to always treat others the way I would expect to be treated if I were in their shoes. To get at your ability to do this, be sure to read through the job description thoroughly prior to your interview. ", "I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. I am always sure that when at home, my family gets my attention first. Your interviewer at Kaiser Permanente fully understands that any candidate that they interview experiences stress in their work. "I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. Prior to your interview with Kaiser Permanente, your research into the organization's quality mission and vision will give you great insight into their patient care philosophy. Under President Franklin Roosevelt's New Deal policy, America reached out to help those in dire straits. ", "I was working in a clinic where the primary population was low income. I make sure to get to know my patients whenever possible and I provide them with the most compassionate care possible. This sounds like a very collaborative workplace. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). "My team is made up of great communicators, whom I have trained to take every piece of information and break it down to the simplest factor. Definition. Prior to bringing in representatives from three hand-selected companies, I brought up the idea of getting references on them first. I tend to help the pharmacist with a resolution, and at the same time, fill, input, and answer the phone. Click the card to flip . A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. Tell me about yourself. ", "My current nursing team is very diverse and our team functions at its best when all members are bringing their own unique perspectives to the table. You can wrap up your response by sharing how many new hires you've trained and the new skills you've gained along the way that make you a stronger team member. But I don't want you to be surprised by the information. ", "Do my job and do it right. When some of my colleagues were down and out regarding the changes, I was always the person to point out the bright side of a new change and I did so through both conversation and action. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. With my coworkers, I am the person that is usually quiet and takes in as much information as possible when we are in a problem-solving environment. To help you prepare for a Kaiser Permanente job interview, here are 35 interview questions and answer examples. If it is fair to ask, can you talk about the type of environment I would be joining at Kaiser Permanente? In detail, discuss any hurdles you had to overcome and how you worked with your teammates to handle the challenge. I volunteer with their organizations in various roles. ", "I am a great problem solver because I know that it is a process that requires me to think rationally and not allow my feelings and judgments from looking at the facts. Are there specific Kaiser volunteer opportunities you'd be interested in? "The main thing that I will require to deliver exceptional patient service here at Kaiser Permanente is great training. You can strengthen your response by providing a specific example of how you've handled stress well in the past, or telling about a time when increased pressure actually helped you work more productively. With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path. But when I'm home, I don't think about work. ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. This question is an opportunity for you to discuss community service types of activities that you hold near and dear to your heart and any efforts you have been a part of in your past. ", Our Professional Interview CoachAmanda Knight Reviewed the Above Answer. Assure the interviewer that you are able and willing to pass a complete background check if hired at Kaiser Permanente. In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. Every person I care for has a story. My documentation is strong, as well. What is important to them is that you are cognizant of your own personal shortcomings. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. The program was a success, and upper management chose to keep it implemented for another six months. I returned to the US just last month and had been actively looking for work the past couple of weeks. Therefore, any date prior to 2019 might not be accurate. Attire. Excellent! My approach is to be empathetic, soft-spoken, and truthful. New hires were appreciative of learning one on one. I am a very energetic, positive person who would like to contribute to a healthy, collaborative team.". I know that working as a team is of utmost importance here and the team members having a clear understanding of how we can work together would be extremely beneficial. Talk to your interviewer about a time when have had to adjust to changes on the job. - I'm a recent graduate of San Jose state. I work good under stressful situations, and I'm good at resolving patients' problems.". Bringing up points of being compensated in relation to experience is important because it shows the interviewer that you understand the basic principles of compensation philosophy. Hiring Age. In a community-type setting, my main goal is to build relationships with my patients to keep them coming back to me for their care. "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role. My weakness is taking on too much and not delegating. leader vs. follower). When I hit my 20's, it was so important to me to learn about other cultures. Kaiser Permanente was born: in response to the staggering economic conditions of the Great Depression. I strive for perfection too often, which causes unnecessary stress for myself. If posed a question like this during your time with them, your interviewer will be looking to hear that your own patient care philosophy is a great match for Kaiser Permanente. I need to be able to give the task or a portion of it to another team member or direct report, let go of the control, and know it will be taken care of. For instance, if I am to terminate someone's employment, I don't sugarcoat the reasons why. We told her we were going to order it and it was supposed to be there that day. Looking back, my initiative to involve others was key in making the new procedure work for the entire organization. Employees of the organization must be able to work with a wide variety of people in a wide array of departments. Would it ensure efficient workflows or more timely responses to other departments? This shows the interviewer that you've done your research and aren't answering vaguely. Because this is a situational question, consider using the STAR (Situation, Task, Action, Result) method to provide a story-based example. This question is a little tricky because it's unclear. It sounds as though you do everything possible to ensure your patients are set up for success. It seems you would be a wonderful teammate to have around. A five minute walk or a quick conversation with a colleague can make a world of difference in breaking up a hectic day. ", "I dislike when there's work politics. "If I could expand my expertise in any medical specialty, I would choose anything within primary care. Permanente physicians and other providers at Kaiser Permanente are dedicated to helping to make life easier for you by keeping you on schedule with your important medical appointments. You are made up of three interdependent entities: The Kaiser Foundation Health Plan, with over twelve million customers, the Kaiser Foundation Hospitals, and the Permanente Medical Groups. A large organization like Kaiser Permanente walks a fine line when talking about promoting from within because departments want long-term retention while also wanting their employees to reach their goals within the walls of the organization. There are no other roles for that position". I document all necessary information as soon as possible so that the record is up to date and accurate. Learn more about your rights and protections related to the No Surprises Act (HR133) that protects you against surprise medical bills and gives you the right to receive estimates under the new regulation. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. Search Jobs - Kaiser Permanente Careers - Oracle The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. Very nice answer. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. ", "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. Truth is always key, so I will be honest and clear when communicating the news. The success of Kaiser Permanente thrives on the accuracy of information and organization in all work that they do. Know peds RSV scenerio : it's big now on the news . We also met the needs of our team by protecting the positive culture we had worked so hard to create. Tell the interviewer what your impact goal is, should you be the successful candidate for the job. There are many tools that you could use to excel in your job but remember - the most significant tools you possess are an excellent attitude and a great team backing you. In the early morning hours, I was tending to a patient that was still wide awake and we ended up conversing for some time. The purpose of this page is to help you prepare for your job interview. ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. 3.2 (5 reviews) Term. Your version of customer service sounds warm, welcoming, and caring. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual on the Kaiser Permanente team. I understand that it's part of the job. Make them think we care about them as if they were our family members so that they will come back.". Your interviewer would like to know how your communication skills have benefited your team in the past. 91% said yes. By initiating an open conversation with this person, we were able to uncover his need. Kaiser Permanente Consultant Interview Questions | Glassdoor At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. What questions did they ask during your interview at Kaiser Permanente While I always do my best to provide kind and considerate care to my patients, I heavily emphasize things like patient privacy and patient advocacy when necessary. That way, it's easier to transition care, and the patient has all their info in the same place. It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. Most Asked Kaiser Permanente Interview Questions and Answers I take the time to get to know my coworkers and what makes them tick internally to ensure that we work better together. ", "I have the basic procedural skills for this team position. At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. Learning fast is a wonderful way to serve your customers and help your new team to be a strong as possible. Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii Kaiser Foundation Health Plan of Colorado Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 Kaiser Foundation Health Plan of the "In my current role there is a lot of staff turnover when it comes to our management team. Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. Prior to your interview, it will be important for you to research the role you are interviewing for and put some thought into how you will be able to deliver the best service to those you will be working closely with. ", "I am so glad you pointed out your need for diversity at Kaiser Permanente. Your application includes personal information, transcripts, meaningful experiences, essays, letters of recommendation signed on official letterhead, and MCAT scores. During training sessions, I take a methodical and knowledgeable approach with my students and keep an open ear for questions. As you answer this question, try to talk about a specific time you had to work with an extremely difficult person during your career. Throughout Kaiser Permanente's 75-year history, the organization's commitment to diversity and inclusion has helped them in its overall mission. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting.

Nick Hexum Wife, Articles K