emails not sending to btinternet

It's not just that there has been a delay. 3 users liked/thanked this post: Thank you, JW. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. on https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. Go back to: Email help. Emails from BTInternet.com not being received in Mail 11h40. Emails to btinternet are blocked - how can we fix this? - BT Broadband It takes a while to get a reply from the Postmaster but they will respond. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. - last edited on Fix a problem | BT Help We do not allow any commercial relationship to affect our editorial independence. Have you had the chance to try the steps in the article below? 8h29. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. on Then power on the phone and iPad and tell me if it still has the problem. BT L1 agent wasn't able to resolve and it has been passed to their email support team. I have exactly the same problem and would love to get a solution. 23-04-2021 I can take the same message and copy it into gmail and send from there and it gets through with no problem. 09-07-2019 Below is an article to help guide you through the process. . 23-04-2021 I have cleared cache and data. It seems that my account SMTP setup was changed (without my input). Outlook emails not being received by btinternet.com addresses Typical script! Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. any proposed solutions on the community forums. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. on 25-08-2021 I consistently receive this warning:whenever I try. 15h04. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. If not, how do we get a moderator involved? With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. The whole ISP domain is blocked. This is a BT residential customer to customer forum. We have received reports that emails to btinternet.comemail addresses are being blocked. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. iPad is working ok. My email is not sending from my iMac (iCloud). BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. Unable to send mails to btinternet addresses - Plusnet 2 users liked/thanked this post: My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. on I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. Thanks for the super fast analysis and reply. I cannot find an obvious way of asking bt about this! He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. Any suggestions please, User profile for user: by So, I did checked around it seems that smtp is not working. Thanks We do not write articles to promote products. Surface mail is also available; please e-mail us for . I installed the outlook App on my iPad and it works perfectly I'm afraid. If you're having problems, try logging in to webmail. Refunds. Maybe that's the issue, although there has been no problem up until yesterday. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. Examination of the message heads of the delayed emails might be informative. (The fix did not work until I had quit Mail and relaunched it. It seems that I can only send messages to my iCloud account from the iMac. What do I have to change to make my emails send? For those that aren't arriving, things obviously get a little more involved. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. only. We always endeavour to grade correctly and. Gmail and Outlook are two of the most popular. Sadly not the same as my experience. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. on All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. 16:52 EST 04 Mar 2023. on 19-12-2022 Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. I can't afford the risk.'. on This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. To start the conversation again, simply 15h33. Rachel Rickard Straus, Financial Mail On Sunday Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. Log out of your email account then, Using an email program? Though any rejection on our side should be returned back to the sender as a bounce. 26-08-2021 Does anyone have any other suggestions please?? Using webmail? Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! Announcements, Guides & Community Updates. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. . If yes, we recommend that you check if the issue persists while on safe mode. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". 26-08-2021 9h25 on Our Gmail accounts work on all our devices. Having the same problem myself today - unable to send emails from my @btinternet.com account. You can send and receive messages, but not actively manage the account. Go back to . Apple disclaims any and all liability for the acts, I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. Apple may provide or recommend responses as a possible solution based on the information Those who wish to hold on to their email account just have to log in from time to time to keep it active. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). - last edited on You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. By coincidence(? email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". mingoslkd, call Also, the web interface seems to be working just fine. That is because he has a Virgin Media email address, which would be deleted if he switched away. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. Thanks for the examples that have been provided so far. 6h21. Many customers find the BT community forum is a great way of getting help. , updated I have deleted the app and reinstalled it. This is exactly the same as my issue - with the 993 / 465 too. on I know that I haven't received most of the emails sent from btinternet.com addresses at all. If you click on them we may earn a small commission. on 26-08-2021 Dave Bradford would love to ditch Virgin Media and get a new broadband provider. 16h05. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. I expect that they are simply burying their heads in the sand and do not look at all. Log in issues. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. I've got a "failed delivery message". A workaround would be to use another SMTP - for example gmail if you have a google account. Do other emails they send get to where they need to go? Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. They forecast a response within 72 hours. Sending or receiving email. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. Announcements, Guides & Community Updates. So it seems to be something between Android and BT Mail. Emails from btinternet.com addresses not received. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". If I go into iCloud web page, then I can send and receive as normal. This started suddenly about 5 or 6 weeks ago. Here are some answers to help you. All postings and use of the content on this site are subject to the. It's reassuring not to be alone. It is very annoying, I hope you guys reach me out soon. Go through and update your details for each one with your new email address. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. BT Email - best practices for postmasters and senders of email | BT Help, on There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. I have a recent problem with my email service. Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench | eBay Looks like no ones replied in a while. While members are not getting emails, they do appear as posts on the Google Groups page. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. Why? Can you please hold the power button on the phone and iPad until you see a menu and choose power off. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. There'll likely be four of these, two from BT servers and two from Plusnet servers. After 6 mos., if selected you will be billed $10.99/mo. http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. Has anyone experienced this problem. I can send & receive on my work email account using the Outlook app. 13h52. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. Last week I phones an advisor with a somewhat similar response. Might that apply in your case too? I know it exists because I can pick it up on ios and via BT Webmail. 15h24. 6h00. Something went wrong. 23-04-2021 10-07-2019 Please update the server configuration to continue connecting to this account", with the option to cancel or update. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. to know I'm not alone. By posting your comment you agree to the house rules, The comments below have not been moderated, By 10h38 There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. They also sent a test email from a PC using an outlook client and that didn't come through either. 23-04-2021 Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. I can't send emails from my btinternet account on my iPhone Thanks for your reply, Townman and thanks to Anne too. 23-04-2021 Delays in Emails being delivered can arise from a multitude of reasons. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. We understand that you are experiencing issues sending emails. Today all of our emails addresses would receive, but not send. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. Why cant my email address have BT.com in the display name? Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. on Terms and conditions of the sale . Also one of the two that I received recently was sent in December. I can send test messages to my iCloud e-mail but not other addresses. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. Problems with sending btinternet emails t - Apple Community I am using the Outlook app on a Samsung phone. Neither of these has solved my problem. I've got a "failed delivery message". Sky allows former customers to keep their email account free of charge and indefinitely. BT are blocking the complete domain which the sender is sending from. It's good (???) Unfortunately, it did not work. 26-08-2021 14h08. 23-04-2021 Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. 2 days ago I suddenly stopped being able to send emails and get the message below. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. Google Groups emails from BT & Earthlink addresses not getting Page 1 of 2 1 2 Last We repeated the test and the same thing happened. Many have had the same address since they first went online many years ago. This isn't just a small delay. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". What does this mean? I have it in a notepad file as well if that makes it more readable. 10-07-2019 Not receiving @btinternet email. No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. I anybody else having this problem. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. 13-07-2019 13h18. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". on BT Email - best practices for postmasters and senders of email. About 4 days letter I get a reply saying the message could not be delivered. This was a pain, but I went along with it or else I couldnt use email. Can send emails fine from any other account. You may have to register before you can post: click the register link above to proceed. on Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? 23-04-2021 I am experiencing it with emails from different addreses within a domain which belongs to another ISP. They must realise that they have a dreadful name.

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